Design Research Co-op

TD Bank - West, ON (30+ days ago)

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Department Overview


We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about digital. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Our Digital Business leaders are committed to people development, career advancement and value diversity and inclusion.

Design Research:
Digital & Payments has a global mandate and an enterprise-wide strategy for online and mobile across TDBG. The aim of the channel is to deliver an exceptional, seamless and effortless experience for customers and clients who manage their finances online and on mobile. Digital & Payments is accountable for the strategy, customer experience and distribution of products and services across businesses. The group’s primary focus is delivering a superior customer experience and deepening customer relationship during each online sales and service interaction. Mobile is one of the fastest growing and most game changing channels in the bank.

We have Digital & Payments co-op opportunities located in Toronto, ON, and could be considered for any, and not limited to, the following areas:

Design Research/User Experience Research/User Research
Behavioural Science/Judgement and Decision Making

Please note that this is a general posting. If you are selected for an interview, more information regarding which business group and the specific job duties will be provided

Job Description

As a TD Design Research Intern, you will be given the opportunity to support many phases of the design research process; all while learning about the ins and outs of corporate research and the multiple lines of business at TD.
A large part of your duties will involve managing the lab for the studies run in TD's in-house, state of the art research lab. As a lab manager, you will oversee operating various pieces of lab technology, handling participants, and collecting invaluable data through scribing and other processes. You will assist Senior Design Researchers with analyzing data collected in the lab or in the field to drive cutting-edge ideation and design within the bank.
Where possible, you will have opportunities to develop and practice your primary and secondary research skills as you assist in knowledge harvests, literature reviews, journey mapping and ethnographic studies; as well as user-experience, conceptual and co-design testing

Job Requirements

Lab management of the Design Research lab
Recording/transcribing data
Conducting literature reviews
Presenting information to others (to the design team/business stakeholders)
Assisting with data synthesis and report writing
Participating in brainstorming sessions
In the process of completing (or graduating from) an undergraduate degree in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field
Experience with primary and secondary research methods
Flexible thinker
Excellent communication skills (oral, written, graphical)
Collaborates well with interdisciplinary teams
Sensitive to broad customer demographics/needs
Experience using Microsoft power point, excel and outlook
A willingness to try new experiences and a love of learning
Experience with primary research is an invaluable bonus

Additional Information

Please ensure your application includes:
Resume (maximum 2 pages)
Unofficial university transcript
Cover letter (maximum 1 page)

This position is a 4-month work term and will commence Sept 8, 2020.

TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

To meet our Recruiters & Technology Solutions staff on campus, visit our Campus Events page. Learn more about Kick-Starting Your Career in Technology at TD on YouTube.

Monday-Friday, standard business hours


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Type of Role

Internship/Co-Op and Summer Opportunities

Start Date

  • Fall
Job Family


Job Category - Primary

Campus Program

Job Category(s)

Campus Program



Business Line


Time Type

Full Time

Employment Type

Intern / Student



**Province/State (Primary)


City (Primary)


Work Location

TD Centre - TD Tower - 66 Wellington Street West