Manager, Strategy and Design, Intact Lab

Intact - Montréal, QC (30+ days ago)

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Role:
As a Manager, Strategy and Design, you lead the design and transformation of our omnichannel client experiences. Leveraging Design Thinking methodologies, your team of researchers, designers and strategists collaborate with business peers to understand clients, craft experiences, excite colleagues and boldly pave the way to a more customer-centric future.

Hiring Manager: Mathieu Bellerive

Workplace: Montreal (2020, Blvd. Robert-Bourassa)

Status: Temporary (16 months)

Your main responsibilities are:
Manage, mentor and inspire a team of design, strategy and innovation practitioners.
Lead UX, CX and service design to create value for clients and achieve business objectives.
Oversee the creation, optimization and/or transformation of customer journeys.
Draw, plan and execute roadmaps with business sponsors, product managers and agile teams.
Cultivate relationships with leadership that facilitate achieving customer-centric outcomes.
Train and empower peers with design thinking / innovation methods and techniques.
Organize and facilitate cross-functional research, ideation and (co-)design activities.
Share persuasive research insights that nurtures customer empathy throughout organization.
Develop deep market and industry expertise around customer journeys and product ecosystems.
Iterate towards solutions through prototypes, pilots and experiments.
Evangelize design thinking, promote best practices and contribute to thought leadership.
Manage budgets, recruitment and vendors.

Your Skills

Graduate studies in a management or design related discipline.
At least 10 years experience working in both agencies and in large companies.
At least 3 years of experience managing a team of designers as direct reports.
Mastery of research and design activities (personas, interviews, diary studies, service blueprints).
Curious, bold, empathic, and strategic mindset.
Excellent written and spoken communication skills.
Demonstrated initiative, negotiating and coaching skills.
Excellent time management and organizational skills.
Strong customer service focus.
You enjoy working in an inspiring and creative environment and having fun!

Here are a few reasons why others have joined our team:
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
Flexibility in how and where you work
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A casual ‘dress for your day’ culture that encourages you to be yourself
A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer

At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees. If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

Referral Bonus

This role is eligible for employee referral bonus. #myReferrals3000