Manager, Finance Operations

TD Bank - Dieppe, NB (30+ days ago)

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Department Overview

PRIMARY PURPOSE OF THE JOB Provides a broad range of analytical / advanced finance processing / reporting support and general accounting expertise. Roles may also provide related finance operational / initiative support as assigned.

KEY ACCOUNTABILITIES:
CUSTOMER: • Provide financial analysis and/or advanced general finance / accounting or related operational support as assigned
  • Understand business partner / department objectives and contribute to the achievement of performance / financial objectives by recommending appropriate action to management based on analysis and review of results within scope of own area
  • Analyze financial performance against benchmarks and reconcile variances and/or research and explain findings / issues to department or business management
  • Coordinate and/or execute on internal and external finance / research projects, audits and/or reporting processes as directed
  • Support the collection of meaningful data and/or research, coordinating efforts with various finance areas
  • Provide accurate and thorough data analysis for own area, interpret findings and make recommendations, and identify and refer complex issues / situations beyond own level of expertise
  • Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support
  • Act as conduit / coordinator / facilitator bringing in appropriate partners / expertise on key operational issues / initiatives
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement
  • Identify, document, investigate processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
  • Develop and execute on reporting functions and/or produce consolidated or aggregated reporting as appropriate
  • Manage relationships with customers and other areas of TD Finance • Lead a team which may include Officers, Analysts and Team Leaders, to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with TD Finance business objectives
  • Act as key liaison with partners and external groups and provide subject matter expertise at the department level
  • Key escalation point for significant risk/exceptions
  • Monitor service and control standards against, overall business / department objectives
  • Develop and maintain effective working relationships with internal and external partners for the purposes of delivering optimal customer service Coach to ensure operational problems are handled appropriately, and participate in the negotiation and resolution of complex and/or escalated issues where necessary
Job Description

SHAREHOLDER: • Prioritize and manage own workload to meet SLA requirements for service and productivity
  • Adhere to enterprise finance policy/ frameworks that relate to activities for own area
  • Ensure respective Finance programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
  • Exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Protect the interests of the organization identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
  • Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
  • Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
  • Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite • Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
  • May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis of and performance and productions issues where applicable
  • Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps
  • Resolve escalated matters and refer complex issues / situations beyond own level of expertise
  • Ensure adherence to operating standards and processes perform quality checks and validation of team members' work
  • Review and/or update procedures ensuring all functions and systems are well documented
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
  • Apply knowledge of TD Finance systems, products and services, and external requirements, in achieving efficiency and productivity objectives for the group
  • Ensure that Officers and Analysts understand how their work relates to or supports the activities of others outside of their function/unit
  • Recommend, implement and monitor the achievement of process enhancements Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
Job Requirements

EMPLOYEE / TEAM: • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Provide thought leadership and/ or industry knowledge for own area of expertise and participate in knowledge transfer
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training across the team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across Finance Operations (e.g., processing environment, applications, software, hardware, products)
  • Considered a subject matter expert within own unit or functional area
  • Executes on more complex and/or non-standard requests
  • Researches and investigates a range of operational / reporting / process issues
  • Recommends and implements solutions within own area of responsibility
  • May need to coordinate / integrate work with other areas as needed
  • Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
  • Requires specialized and/or advanced technical / business / function knowledge for areas supported
  • High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
  • May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area
  • Represents the group as the lead or subject matter expert on projects / initiatives and/or at meetings
  • Provide training / guidance to others on best practices, processes, etc. as well as guide team on the completion of business as usual functions or ad-hoc non-routine requests
  • Generally reports to Manager or above High School diploma
  • Undergraduate degree/ college diploma preferred 5+ years relevant experience Ability to exercise sound judgment in making decisions
  • Ability to analyze complex information and develop plans to address identified issues
  • Ability to establish goals and objectives that support the strategic plan [People Manager roles L10 & L11]
  • Demonstrated skills in conflict resolution, strong intuitive judgment and negotiation/influencing skills, flexibility and adaptability to changing priorities in a fast-paced environment, along with a strong consultative approach
  • Skill in collecting, organizing and analyzing complex or technical data
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative situations, conclusions or approaches to problems
  • Skill in active learning by understanding the implications of new information for both current and future problem solving and decision making
  • Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Skill in decision making by considering relative costs and benefits of potential actions and choosing the most appropriate option
  • Ability to determine which issues to escalate versus to resolve independently, and provide suggestions for possible resolution
Additional Information

BREADTH & DEPTH: Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
  • Expert knowledge of the business and operational functions supported
  • Leads teams with multiple points of internal and external contact Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
  • Requires expert process management knowledge and the risk profile for team processes supported
  • Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
  • Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers
  • Generally reports to a Senior Manager or above
EXPERIENCE AND / OR EDUCATION High School diploma
  • Undergraduate degree preferred 7+ years relevant experience which should include 4+ years of people management experience Ability to establish goals and objectives [that support the strategic plan]
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources
  • Skill in mediation and dispute resolution
  • Skill in monitoring/assessing the performance of self and other individuals to make improvements or take corrective action
  • Skill in mentoring/coaching others [where applicable add performance management]
  • Skill in motivating, developing and directing people as they work
  • Skill in identifying the developmental needs of others and coaching, mentoring or helping others to improve their knowledge or skills
  • Ability to create and foster a cohesive team, and promote a positive work environment for all employees
  • Ability to effectively plan and delegate work to others
  • Ability to plan, assign and/or supervise work to others
  • Ability to train and supervise others
Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job FamilyFinance Operations
Job Category - Primary

Finance / Accounting

Job Category(s)Finance / Accounting
Hours

37.5

Business LineCorporate
Time Type

Full Time

Employment TypeRegular
Country

Canada

**Province/State (Primary)New Brunswick
City (Primary)

Dieppe

Work Location43 Champlain Street (477 Paul St.)