CUSTOMER SERVICE REPRESENTATIVE

Bowen Group - Calgary, AB (26 days ago)

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Are you someone who has phenomenal customer service? Do you have a “customer first” attitude? Our client is looking for a Customer Service Representative to join their team on a temporary ongoing basis. This opportunity could potentially be long term. If this sounds like something you would be interested in, please apply today!

Job Responsibilities

Receive customer or store contact inquiries via phone, e-mail, letter and fax while, in a timely manner, follow through to resolution according to established guidelines
Engage with customers and store workers in a manner suitable for a public forum and maintain a professional, calm and empathetic communication style
Keep manager informed of potential escalation situations and emerging trends
Maintain up-to-date contact records with all relevant data and details including customer, contact, product, follow-up, and resolution
Accurately categorize and rate contact types according to established guidelines. Update as appropriate throughout the resolution process
Assign all tickets and inquires to correct area of responsibility
Develop strong working relationships with retailers and other areas of responsibility within the company
Ensure claims (Tickets) are entered in SAP accurately and within two business days

Candidate Qualifications

Excellent interpersonal and communication skills (verbal & written)
Proven customer service skills with related work experience
Strong organization and problem-solving skills
Proven time management skills, ability to work to deadlines and a strong attention to detail
Proficient with Microsoft Office
General familiarity with database navigation and use
Familiarity with social media channels
Ability to communicate effectively with employees at all levels of the organization
Ability to work on the weekend as this is a shift position that does require one weekend day of work
#IND