Lot Operations Manager - Manheim Toronto

Cox Automotive Canada - Milton, ON (30+ days ago)

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About Manheim Canada

Manheim Canada is part of Manheim, the leading global provider of vehicle remarketing services for more than 70 years. With locations in Vancouver, Edmonton, Toronto, Montreal, Moncton, Halifax, and 24/7 sales via www.ove.com, Manheim Canada hosts more than 30 in-lane and online auctions each month. Manheim connects buyers and sellers of used vehicles to the world’s largest wholesale used-vehicle marketplace, helping dealers and commercial customers achieve results through auction channels, data analysis, inspections, financing, transportation, purchase protection, mobile products and a wide range of solutions. For more information, visit manheim.ca.

Job Description:

This position manages the daily operations of the Manheim Toronto lot department, including: labor scheduling, directing work assignments, vehicle logistics, placement of vehicles, vehicle movement and vehicle transport. Additionally, the incumbent will oversee and manage lot coordinators, tracking of vehicles and sale day lot flow.

Job Responsibilities:

  • Manage lot operations on a daily basis to ensure efficient operations prior to and after sale
  • Assist senior management in developing and executing operational business plans, analyzing operational expenses, and implementing procedures to improve efficiencies
  • Coordinate with Reconditioning, Mechanic Shop, Vehicle Check-In, Inspections, Dealer Services and Commercial departments to schedule and prepare vehicles for sale. Effectively manage all aspects of sale day operations, ensuring all vehicles are properly staged and efficiently run through auction lanes
  • Maintain positive customer relations and assist with out-of-town customers with transportation from Ready Logistics to and from the auction
  • Oversee and develop lot operations staff, their professional and technical knowledge by: recruiting, selecting, orienting, training employees and by providing educational opportunities
  • Provide coaching and training for: lot drivers, lane leaders, lot coordinators, lane captains, crew leaders and administrative staff
  • Counsel and discipline employees as necessary. Plan, monitor, evaluate job performance and conduct performance appraisals
  • Monitor lot damage, meet with general management on a regular basis to review and resolve potential lot operation problems
  • Work with Lot Coordinators to ensure all vehicles are located, delivered to the lot, properly numbered and parked
  • Ensure all company assets used in operations are properly maintained and accounted for. Maintain/supervise maintenance of equipment including radios, Portable scanners and printers, service trucks, wreckers, fuel trucks/equipment, jump boxes, lot vans, golf carts, and lift trucks
  • Maintain staging & inventory areas and sale lanes to ensure operational efficiency
  • Develop and maintain effective schedules for all drivers and lot personnel
  • Visibly demonstrate safety commitment by following all Health & Safety procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
  • Provide assistance and timely feedback to customer inquiries
  • Maintain operational requirements by initiating, coordinating and enforcing production and control standards and procedures. Ensure all established costs, quality, and delivery commitments are met
  • Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
  • Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
  • Uphold all company policies and procedures related to employee and customer conduct
  • Partner with various market level support teams (i.e. Finance, HR, NGC, Recon, Safety, Security, Sales, Transportation) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support
  • Perform other duties as assigned by manager or supervisor
  • Occasional exposure to weather conditions, fumes, and noise

Qualifications:

  • High school diploma or equivalent required
  • Minimum of 5 years operations management with a large volume organization
  • Experience in the automotive industry or auction business
  • Effective management and decision-making skills required
  • Reconditioning and/or body shop experience preferred
  • Excellent communication and interaction skills required
  • Effective management, decision-making, and organizational skills required
  • Good computer and software knowledge essential
  • AS400 experience preferred
  • Ability to drive multiple vehicle types, including: standard shift, automatic, 5th wheel, semi, RV and boats preferred

Physical Demands:

Ability to sit, stand and walk for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception.

Work conditions:

  • Amazing benefits: 5 weeks paid vacation per year; Generous Insurance plan (medical, dental, life, disability); RRSP contribution plan; Venngo Discount programs; and much more!
  • Monday to Friday 8 am to 5 pm – (and Thursdays evenings)

Job Types: Full-time, Permanent