SPECIAL PROJECTS COMMUNITY SERVICES ADVISOR

City of Brampton - Brampton, ON (30+ days ago)

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Job Description:
Exciting things are happening at the City of Brampton. Take a look at what employees are working on related to our Term of Council Priorities moving us forward towards The Brampton 2040 Vision.

SPECIAL PROJECTS COMMUNITY SERVICES ADVISOR

POSTING NUMBER: 103530

HIRING SALARY RANGE: $89,046.00 - $100,177.00 PER YEAR

MAXIMUM OF SALARY RANGE: $111,307.00 PER YEAR

AREA OF RESPONSIBILITY:
Reporting to the Commissioner of Community Services, the Advisor role is to ensure strategic priorities and values of the City are developed and supported. The incumbent will ensure confidentiality is maintained based on the requirement to access, review, and distribute sensitive sectional or divisional and organizational communication, materials and records. This will include being responsible for leading a project from its inception to execution including leading the development and management of key business initiatives. This is accomplished by translating corporate initiatives into project plans; continuous and effective research; creating and leading project teams; collaborating with stakeholders; reporting to committees and preparing recommendations on behalf of the Commissioner of Community Services. The Advisor will also collaborate with the Community Services Management Team and support other departmental initiatives.

As part of the Community Services team, this role will be accountable to:

Anticipate and identify emerging issues and challenges to enable informed decision making.
Identify and execute actions to ensure projects achieve the corporate objectives.
Proactively research key priorities to ensure project initiatives gain stakeholder support and commitment.
Identify and facilitate resolution of issues related to project development, progress and implementation. Analyze and present status to senior leaders.
Identify, build and foster internal and external relationships for project implementation and success outcomes. Provide consultative support to corporate committees and lead cross-functional corporate work teams for shared corporate initiatives.
Provide strategic support, critical analysis, guidance and advice to the leadership team.
Troubleshoot matters of importance to the Commissioner (and the Community Services Management Team) and provide solutions and recommendations to aid in resolution while exercising judgment which may be political, sensitive, and in some cases, confidential in nature.
Represent and promote the Community Services Office.

OPERATION SUPPORT :
Provide project management expertise to support and recommend solutions and changes in ways to meet corporate key strategies.
Design and develop the overall project delivery strategy including creation and execution of project plans and risk management by monitoring relevant risk factors that impact project direction and progression.
Lead and manage all aspects of assigned project’s performance full life cycle from inception and business case to deployment and post-implementation review to meet project management methodology and corporate service standards.
Develop project outlines, descriptions and implementation plans to support departmental initiatives.
Provide project support to corporate project leads and project sponsors to ensure corporate effectiveness is achieved.
Research best practices and develop project plan for identified projects to ensure milestones and targets are achieved.
Effectively apply project management principles and implement project strategies by researching, analyzing and evaluating existing methods, procedures and protocols to ensure project scope is achieved.
Develop and create strategic relationships and keep abreast of issues that may impact the corporate initiatives.

CUSTOMER SERVICE:
Act as an advisory subject matter expert to meet corporate service standards. Escalate complex issues to appropriate level.
Champion collaboration with key external partners and stakeholder groups.
Provide strategic guidance to project leads and teams regarding corporate goals and objectives in a professional and timely manner.
Deliver trusted judgment and perspective through collaborative and productive partnerships with key stakeholders that result in customer service satisfaction.
Develop and manage the Department’s social media accounts (internal and external).

COMMUNICATION AND REPORTING:
Present and convey complex concepts and conditions to stakeholders; develop reports, proposals and make recommendations to management for effective decision-making.
Continuously review project direction and progress to provide subject matter expertise, well developed reporting and communication to key stakeholders and senior management.
Communicate and deliver the overall project delivery strategy in a well-organized information and training session through effective presentation and facilitation skills.
Prepares reports and updates to senior management and council including briefing notes which may include information that is sensitive and/or confidential in nature.

BUDGET SUPPORT:
Use of effective resource and expense management at all times to meet corporate policies and guidelines.
Establish and recommend budget requirements based on operational activities to ensure effective resource and expense management at all times.
Identifies pressures, operational requirements, and ensures tracking of specific areas or projects.
Manage and monitor project’s full life cycle of expenditures and revenue to meet corporate policies and guidelines.
Continually review programs with a heightened awareness of cost recovery.

TEAMWORK:
Work well within diverse groups to achieve common goals and objectives.
Participate and elevate the effectiveness as a member of cross-functional teams.
Assume the duties to support other Divisions within Community Services as required.
Demonstrate corporate values at all times.

SELECTION CRITERIA:
Post-secondary degree or diploma preferably in Business Administration, Public Administration or equivalent in related field
3 years experience in an advisory, project based environment.
Proven Project management experience.
Practical knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset.
PMP (Project Management Professional) is an asset.
Political acumen.
Strong Presentation skills; Facilitate and convey concepts in a clear and concise manner
Strong Customer Service and People Management skills; Interface with internal and external stakeholders and resolve issues to meet corporate service standards
Well-developed relationship management skills to interface with a diverse group.
Demonstrated political sensitivity and ability to maintain confidentiality.
Strong Organizational skills; Detail oriented, well organized and able to prioritize complex tasks and meet critical deadlines
Strong Analytical skills for complex problem solving
Computer proficiency in Microsoft office/software

**Various tests and/or exams may be administered as part of the selection criteria.

Job status: Permanent

Job Type: Non-Union

Applications must be received by: March 1, 2020

Alternate formats will be provided upon request.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment quoting reference #103530 by March 1, 2020 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.