Systems Administrator

Binary Stream Software Inc. - Burnaby, BC (30+ days ago)

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Your Opportunity starts with us!

Are you result driven? A unique and exciting opportunity exists for an experienced System Administrator with Binary Stream Software Inc., one of the fastest growing Tech Companies in BC!

What does success look like for you?

You have demonstrated leadership skills and managed scaleable projects.

You have at least 5 Years experience delivering systems software support, preferably in the financial ERP space.

You are an SQL guru

You continually grow your expertise through learning and professional development.

You demonstrated results with the right solution at the right time because you value optimization and innovation.

Then come be a part of our growing team!

We are right for you!

Are you looking for a great working environment with a team of committed and passionate people, who have a strong work ethic, love their job, enjoy autonomy in the workplace and know they are valued?

Are you driven to succeed especially in a fast-paced, agile and collaborative environment?

Do you have passion to continuously look for ways to improve, to add value and show how you get great results?

Then join an established and award-winning team at Binary Stream Software!

Why join us? We are ranked as one of BC Business Magazine’s “Fastest Growing Software Companies” and one of the 2018 “Top 100 Tech Companies in BC” by Business in Vancouver. We are still growing due to worldwide demand for our Microsoft Dynamics 365 solutions. We build products, so this is a great opportunity to develop and grow your career long term with us. We provide a great place to work where everyone feels engaged and appreciated. Our success is defined by our collaborative culture because our teams value connecting and working together to create solutions.

About us:
We are a gold-certified Independent Software Vendor for Microsoft, creating add-on solutions to enhance the accounting capabilities of Microsoft Dynamics ERP systems. Binary Stream’s solutions help organizations manage complex accounting challenges without upgrading or adding additional accounting staff. We help make critical business processes scalable, easier to manage and reduce costs. Our solutions have been a key element in the Microsoft Dynamics ERP ecosystem for decades. At Binary Stream, we know that achieving these results takes a world class team. Our competitive advantage is, and always will be, our people.

Ideal candidate:
Demonstrated leadership skills and managing scalable projects
5 years of systems support experience dealing directly in person with internal stakeholers
Proficiency in SQL
Strong working experience with Microsoft technologies
Demonstrated ability to deliver successful results
Passion for accountability and adding value
Love working in a fast-paced, Agile and Lean environment where your performance is recognized and you have great support to help you succeed
Experience working collaboratively to produce results
Desire to continually learn and motivated to contribute to the company long term
Wants a great work environment!

Here’s what you will do:
Support and maintain Binary Stream’s internal systems and applications in order to ensure they provide optimum support to business operations. These applications include but are not limited to: Jira, Dynamics CRM, SharePoint, financial ERP systems, the company website, along with all related extensions and add-ons.

Reporting to the Director of Development and Professional Services, the Systems Administrator takes necessary actions, tracks related activities, and collaborates closely with internal and external stakeholders, with the overall goal of effectively resolving problems and supporting the company to get the most value from our internal computing tools. This person must be available for internal systems support and implementations as needed, outside of the regularly scheduled business hours.

Primary Duties and Responsibilities:
Provides internal user helpdesk support for the companys’ internals systems. This includes:
Recording, analyzing/troubleshooting and prioritizing issues
Resolving problems independently and/or distributing to the appropriate parties (IT Service Provider, internal SME).
Liaises with and acts as the primary source of contact for internal systems.
Coordinates the organization & administration of virtual machine clusters
Sets up and maintains the ERP and add-on product configurations on in-house demo server environments

Maintains internal software applications which include:
Managing and tracking software configurations and updates (e.g. Jira, CRM, SharePoint)
Ensuring timely applications of upgrades, fixes, SP, patches etc.,

Provides usage support and customization which includes:
Creating and maintaining a library of product documentation and online learning media,
Researching, training and advising users about optimum use of products
On-boarding new employees by providing setup, training, and access management,
Managing setups and providing customizations (i.e.: UDFs & workflows).
Manage information integration and delivery for internal systems which includes:
Maintaining and working a prioritized backlog of reporting/Business Intelligence needs,
Delivering, developing and maintaining solutions (including integration directly, via outsourcing, or by guiding the efforts of a co-op student or part-time staff member.
Analysis of support issues, development and continuous improvement of relevant user guides, and devise solutions to mitigate future issues; conduct research and make recommendations.
Ad hoc reporting

Technical Skills and other requirements

Proficiency in SQL
Strong working experience with Microsoft Technologies such as CRM, SharePoint, JIRA
Demonistrated ability to learn and apply new applications quickly.
Advanced working knowledge of Microsoft Office products including Word, Excel, and PowerPoint.
Operational understanding of various IT systems
High level proficiency with database query to produce ad hoc reports
Intermediate level presentation skills
Strong training and interpersonal skills
Project management mindset
Proficient in data analysis and documentation
Working knowledge of Web and marketing software tools such as HubSpot
Effective communication skills to communicate issues and resolutions to all levels of the organization and external customers
Strong sense of initiative and ability to work independently
Strong analytical and problem-solving skills

Education and Experience

A Bachelor’s degree in Computer Science, Computer Engineering and or equivalent combination of education and experience.
Minimum 5 years’ experience delivering systems software support, preferably in the financial ERP space.
Previous experience supporting Microsoft technologies and using SQL server within the software development life cycle.
Presentation and training experience.
Working knowledge of Web and marketing tools.
Must have operational understanding of information technology infrastructure framework
Ability to run ad hoc reports
Experience working in an Agile fast-paced environment.

What We Offer

A great place to work where the CEO knows your name! Where there’s open communication to freely share your ideas and it’s valued. You will be challenged to achieve, grow and develop. Throughout the year you will laugh often and enjoy many fun company activities! We promote work-life balance!

We value and support our employees by creating a flexible, friendly, diverse and inclusive work environment, where our employees can succeed and grow with the company! We are team-driven, collaborative, and accountable to one another.

Feeling hungry or thirsty? Grab a free snack or drink from our staff kitchen! We regularly offer a variety to our teams! Foodies will enjoy the regular potlucks, picnics, and lunch & learns.
Feeling energized or need an energy boost? We support and encourage a healthy lifestyle! Join our running club and try to beat the CEO in the Vancouver Sun Run, or sign up to play basketball with your coworkers.
Feeling you need some fresh air and sun? For those outdoors people, there’s the occasional hike or canoeing day too!
Feeling like you need to support a great cause? Our Company supports the community through many fund raising efforts such as: Movember, Ride for Diabetes and our local food bank!

Our Benefits and Compensation

We offer a competitive compensation and benefits package including:

Extended Health and Dental including Employee Assistance Program (personal health, mental and emotional well-being)

3 weeks’ vacation

RRSP Matching Program

Profit Sharing

Employee Stock Option

Tuition Assistance Program

Our Perks and Work Environment

Inclusive, diverse, friendly and enjoyable work environment

Yoga and Meditation

Subsidized fitness membership

Flexible work schedule to encourage a good work-life balance

We value our employees and guide them to succeed and grow with the company! We are team-driven, collaborative, and accountable to one another.

Join our team and grow with us!

Qualified candidates are invited to send a copy of their cover letter and resume directly to our HR Team.

Please note, only shortlisted candidates will be contacted. No recruitment agencies please.

All applicants must be eligible for employment in Canada.

As part of our hiring process, the successful new hire will be required to complete a Background Check (references, criminal, & education).