Sales Development Representative

Genesys - Toronto, ON (10 months ago)

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The Sales Development Representative is responsible for generating qualified opportunities for the sales force through a combination of inbound & outbound efforts. They also serve as the main point of contact to build relationships with incoming calls and web inquiries. The role is 100% dedicated to lead management and nurturing leads.

Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process

Transform Marketing leads to Sales Opportunities that meet a minimum qualification criteria (BANT), by educating and challenging prospective buyers

Partner with field sales reps on outbound prospecting and competitive strategies to generate opportunities

Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for referrals

Follow best practices for maintaining database accuracy and completeness by updating records regularly

Assigns and uses lead nurturing process on ICP accounts not ready to buy

Searches internal and external subscription databases, LinkedIn, etc. for additional key contacts within existing companies

BA/BS degree and/or equivalent experience
Excellent written and verbal communication skills in English
Excellent written and verbal communication skills in French (Fluent French required)
Strong rapport building phone communication skills
Great problem solver, ability to actively listen and evaluate prospect/customer needs
Comfortable reaching out to new contacts via phone and/or other channels
Ability to multitask and strong time management skills
Resourceful and ability to adapt quickly to a changing environment
Professional educational experience
Ability to work in a team environment
Driven to exceed defined targets and quotas

Additional Requirements: experience is a plus
Business-related application skills (e.g. Outlook, Word, Excel, PowerPoint) needed
Outreach experience is a plus
Clearbit and Zoom info experience is a plus
LinkedIn experience is a must

Location: Montreal

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit