Front Desk Agent

Chateau Victoria Hotel & Suites - Victoria, BC (30+ days ago)

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he Chateau Victoria Hotel & Suites, a locally owned and independently managed hotel is seeking an enthusiastic individual to join their front desk team.

This position requires the successful candidate to be available for a variety of shifts including days, afternoons, weekends and holidays.


  • Provides customer service and handles administrative duties such as checking-in and checking-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
  • Be aware of local attractions and restaurants and make recommendations to guests
  • Follows established procedures and policies when completing tasks
  • Work with all other departments to share information to ensure a positive guest experience
  • Acts as an Ambassador for the Chateau Victoria Hotel and Suites
  • Handles cash, cheques, credit and debit card transactions
  • Other duties as required


  • 2 or more year’s previous hotel experience and/or customer service experience preferred
  • Must be flexible; schedule will include holiday relief, week-ends, mornings and evenings
  • Proficiency in keyboarding and computer applications required, such as Opera.
  • Proven organization, communication, and multi-tasking skills required
  • Accounting, cash handling, and shift balancing experience an asset
  • Must be friendly and outgoing and extremely presentable and well groomed
  • Must work well in a team environment and respond well to direction
  • Demonstrated ability to work in a fast paced and multi-functional team environment required
  • Some Experience with conflict resolution an asset

We Offer:

  • Competitive Wages & Health Benefits
  • Flexible working hours
  • Friends & Family hotel discount
  • Vista 18 & Clive’s Classic Lounge employee discount
  • Industry discounts
  • Employee events
  • Bike storage facilities

Thank you for considering your employment with the Chateau Victoria Hotel and Suites!

Job Types: Part-time, Permanent

Salary: $14.83 to $19.77 /hour


  • Customer Service: 2 years


  • Victoria, BC