Coloplast has an exciting opportunity for someone to join our Canadian Consumer Care Advisor team. This position will be a 12-month, fixed term contract.
This position is responsible for generating sales of Coloplast products through consumer sampling and telephone follow-up. In addition, this position provides superior level medical customer service, troubleshooting, and coaching to end-users that promote and enables the group to follow the referral path and meet metrics of the Coloplast strategy. The Coloplast Consumer Care Advisor is primarily responsible for the retention/conversion of new end-users and generating sales of Coloplast products through consumer sampling and telephone follow-up, troubleshooting product issues to gain acceptance and promoting the purchase of Coloplast products through the distribution network. The Advisor is the main internal point of contact for clinicians and is responsible for establishing and maintaining the relationship while promoting Coloplast clinical preference.
Major Areas of Accountability
Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics.
Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
Accurately and thoroughly document each new end-user conversion/retention profile in Coloplast systems according to standard department procedures. Responsible for data quality, including self audit of work
Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and Advisor manner
Utilize available resources to stay current with industry developments and competitor's products, services and business activities
Complete monthly inbound and outbound call activity goals and conversion/retention targets
Other duties as assigned
College/University degree and/or a combination of at least 2 - 4 years customer service. Experience in healthcare customer service is preferred.
Bilingualism is preferred, not required
Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone
Utilize sales techniques to gain end-user acceptance during indirect sales process
Ability to maintain and grow business in established territories through relationship development, mainly via telephone
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
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Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.