What This Role Involves:
The Business Systems Administrator will manage the technical and functional operation, maintenance and support of Credit Counselling Society’s business systems. This role will have the opportunity to interact with systems utilized by a wide range of functional areas within the company. Assesses, implement and integrate technical requirements, system and work with 3rd party vendors for resolution. This role will play a critical role for future implementations.
Who We Are:
CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of Canadians who are looking for help to get their life back.
Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.
What We Have to Offer:
We are proud to have recently placed #25 on the Great Place to Work 'Best Workplaces in Canada' list!
Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week, three weeks of vacation to start, and half-days off before each long weekend.
In addition, our compensation package includes:
Competitive starting salary, with regular salary reviews based on performance.
Flexible health care spending account.
Long term savings program with employer matching.
Leadership development support for those interested in furthering their professional growth.
CCS's Birthday Gift - each employee receives an additional $100 each year towards their RRSP on CCS's birthday, in recognition of their contributions to the organization's ongoing success.
Provides technical support, maintenance and daily management of business systems.
Assesses, implement and integrate technical requirements, system configuration, data integrity and all system-related policies and procedures.
Develop of custom reports, dashboards and other functionalities as needed using Jaspersoft/TIBCO suite of products
Trains users on business systems, provides support to users, maintains proper system access and supports end user technical requests.
Monitor and assess compliance with IT general controls within the CFR 21 part 11, COSO and SOX frameworks.
Monitor end-user usage of systems, tracks performance, performs daily administrative and support tasks and maintains and dates system documentation.
Develop, document and follow formal policies, procedures and protocols for changes, customization, standards and usage.
Qualifications and Experience
Technical diploma in a related discipline and a minimum of 2 years’ related experience or an equivalent combination of education and experience.
Experience with enterprise applications (ERP, CRM, etc.)
Knowledge of Database (SQL Server), Database Structure, Data Analytics and Data Migration (ETL) are important to be successful in this role.
Ability to map business process and creating new processes.
Clear understanding of Access Control Level (ACL) including best practices.
An in-depth understanding of cloud computing and SaaS.
Excellent interpersonal skills.
Strong organizational skills and the ability to work effectively in a high paced, fast changing environment. Results-oriented.
Server and infrastructure management (Ubuntu|Linux, Bash, Nginx, Apache, Tomcat etc.).
This position is based in our New Westminster office, but may from time to time be required to work on a variety of projects anywhere within our CCS offices as well as other locations.
How to Apply:
If this opportunity sounds like a good fit, we would love to hear from you! Please send in your resume and a cover letter, explaining your interest in the role and what you would bring to it.
The starting salary for this role is $75,000. In addition, we offer a semi-annual salary review process each January and July, so successful candidates can expect to receive regular increases to their salary, subject to meeting established performance objectives.
We will reach out to candidates who are shortlisted for further consideration.
Keywords: CRM, Administrator, Systems, Business