Automotive Parts Associate - Kirkland

Canadian Tire - Kirkland, QC (29 days ago)

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Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Summary:
The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

Main Responsibilities and Tasks:
  • Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
  • Directs or guides customer to the location of requested items.
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Deals with challenging situations in a professional manner.
  • Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
  • Sources and orders automotive parts for customers though authorized suppliers.
  • Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
  • Processes returns, warranties and castings as required.
  • Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
  • Stocks shelves and merchandise display areas using modules and planograms as guidelines.
  • Maintains inventory accuracy and identifies/reports low stock levels.
  • Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.
Requirements:
  • Demonstrated automotive subject matter knowledge and interest.
  • Basic math and typing skills.
  • Good working knowledge of automotive parts lookup system.
  • Ability to operate a cash register is an asset.
  • Ability to work under minimal supervision with computerized systems.
  • Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.
  • Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
  • Strong communication skills, ability to listen carefully and to give precise instructions.
  • Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
  • Ability to multitask, adapt and cope with challenging and changing situations.
  • Positive attitude, punctuality and solid work ethic.
More about the position:
Potential Career Opportunities
  • Next levels: Service Advisor, Department Manager and Service Manager.
Physical Demands and Working Conditions
  • Standing/walking for 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".
Our offering includes
  • Competitive compensation and benefit package
  • Potential for Profit Sharing
  • Employee Shopping Discounts
  • Flexible work hours
  • Learning and Development opportunities
  • Scholarships
  • Reward and Recognition Program
  • A culture of performance & accountability
  • A supportive and positive team environment
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: ยท Employment Verification
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.