Enterprise Application Specialist

Ceridian - Markham, ON (30+ days ago)

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Enterprise Application Specialist

Markham, ON, Canada; Mississauga, ON, Canada; Toronto, ON, Canada
Req #5415

Friday, September 13, 2019

Ceridian. Makes Work Life Better™

This is our promise. Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!

Find out why Ceridian is such a great place to work.

About the Position:
Team members in this role are responsible for delivering business-to-business application support to Dayforce’s Enterprise clients.Enterprise Application Specialistis supporting the most strategic and some of the largest accounts using Dayforce.This role will collaborate with client administrators as well as internal Ceridian Development, QA, and Services teams to champion client priorities and drive incidents to closure. These roles will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch client-focused support.

Responsibilities:
Providing efficient and effective response and resolution to incidents.
Taking a project management approach to work to meet tight deadlines; work extensively on product performance related issues and provide recommendations keeping the broader client impact in mind
Developing solid product expertise
Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations
Producing high quality training material and come up with creative solutions/out of box thinking to address issues
Monitoring client production environments
Reproducing and meticulously documenting software defects that are only experienced due to corner cases used by Enterprise clients
Assisting in a wide variety of operational projects including:
Technical and scripting tasks
Helping clients transition to support and implement best practices
Enhancing the client support experience by resolving ‘issues’ vs. ‘cases’
Optimizing internal processes and procedures

Qualifications:
Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
Strong proficiency with SQL and an understanding of relational database systems.A higher level of product and SQL knowledge to:
support complex configurations
advanced troubleshooting skills
take multiple permutations into consideration while testing proposed changes
complete root cause analysis
very frequently perform tasks to complete retroactive changes caused by product defects
Typically, 2+ years of support experience in a fast-paced challenging environment
Superior communication, organizational, project management and problem-solving skills
Demonstrated ability to work with cross functional teams (Dev, Hosting, DBA, CO etc) and superior communication skills to connect with these teams
Debugging proficiency, including ability to read and debug code
Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
Exposure to hosting and change management protocols

Preferred Qualifications:
Experience supporting HRMS, Payroll, or Workforce Management applications
Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals are a plus
French language skills are a plus
Silverlight / HTML
Working Environment and Physical Demands
General office environment with frequent flexibility to work from home
Ability to work flexible hours and a willingness to carry work phone every 2-3 months from Friday – Sunday

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Other details
Job Function
Customer Service
Pay Type
Salary