Toronto Hyundai (a division of Marsim Auto Group) is located in mid-town Toronto. This position is responsible for answering a multi-line telephone system and some service cashier duties in a very busy car dealership. A detailed oriented individual is required for taking accurate messages, redirecting calls and greeting customers in a friendly manner. Excellent communication skills are a must as well as being courteous and professional. Recording customer information into our computer system as well as making and documenting customer follow up calls are also part of the duties. Perform office tasks, automotive licensing, updating files and filing on request.
Greet customers upon arrival to the dealership and direct them accordingly
Assist with Vehicle Administration
Organize shuttle pick up
Assist with cashing out customers
Follow up calls to customers
Answer all incoming calls promptly and with a cheerful SMILE.
Direct callers to sales calls, service calls, and parts calls
Communicate with customers and staff in a friendly and professional manner at ALL TIMES.
A major part of the receptionist’s duty is to ensure that any and ALL prospects that come into the dealership are tracked.
Send out reminders (rust, fabric and paint protection)
Administrative support for the sales and service department
Responsible for all aspects of phone system
Tidy customer lounge, kitchen and coffee station
Organize incoming and outgoing faxes
Keep front organized and tidy
Perform other duties as required.
Qualifications and Skills
Must be able to work Saturdays and evenings within business hours
Excellent communication and customer service skills
1-2 years related experience
Experience in using Microsoft Office (ie. Word, Excel and Powerpoint)
Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing, and ability to develop solid professional internal and external work relationships.
Good organizational skills with the ability to multitask and work in a high pressure, high volume team oriented environment with minimal supervision, working independently and cooperatively with other members of the staff.
If you are interested, please send your resume and cover letter to firstname.lastname@example.org