front desk clerk, hotel

Hôtel Normandin Inc - Quebec City, QC (30+ days ago)

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Secondary (high) school graduation certificate

Experience an asset

Work Setting
Hotel, motel, resort
Specific Skills
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process group arrivals and departures
Process guests' departures, calculate charges and receive payments
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Handle wake-up calls
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies, reservations and room assignments
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Standing for extended periods
Personal Suitability
Flexibility
Team player
Client focus
Judgement
Reliability
Organized