Director, Credit Reviews & Escalations, Business Banking

CIBC - Toronto, ON (30+ days ago)

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

Reporting to the VP, Business Banking you’ll be responsible for the oversight and governance of credit for the Business Banking organization nationally. Your responsibilities will include implementing and managing a formal escalation and credit oversight process for Business Banking, including credit reviews and escalations, to ensure sound credit practices. You’ll work closely in partnership with the Risk organization, to ensure that a balanced approach is in place to manage risks associated with credit, while maintaining market competitiveness.

How You’ll Succeed

Governance - Work with the Risk Management group on developing and implementing appropriate risk strategies for Business Banking. Ensure Business Banking needs are met with respect to effective controls pertaining to capital and risk management. Improve the quality of the Business Banking credit portfolio by ensuring due diligence and credit expiry management strategies are employed. Manage the overall performance and quality of the Business Banking credit portfolio.

Credit Oversight – Provide oversight for the Business Banking credit function nationally. Identify Region trends, successes and opportunities to influence credit performance and make recommendations to the Leadership team. Implement a formal escalation and credit oversight process within Business Banking. Act as a point of escalation to resolve any pricing or credit issues and liaise with Risk Management for any escalated credit issues not in compliance with CIBC standards/procedures. Interact directly with clients as required, acting as the connection between the Client and Risk Management on credit escalations. Act as the first point of escalation for the business on credit fulfillment issues.

Team Leadership - Develop training material to improve credit knowledge within the Business Banking sales organization. Work with the Business Banking sales organization, coaching Directors and Sr. Managers on the narrative of credit structure. Work with the Business Banking sales force to provide guidance on deals from a credit perspective. Manage client issues as they relate to credit. Manage overall performance and quality of the Business Banking credit portfolio. Provide support to the VP in ensuring the quality and effectiveness of the business. Create a positive work environment and being an effective role model by championing CIBC’s mission, vision and values.

Who You Are?

You can demonstrate experience and expertise in credit management and knowledge of Business Banking credit strategy. You also have experience in coaching to ensure the appropriate ongoing learning and development of Sales Specialists in credit management practices and behaviors.
You are a bold and authentic leader . You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto-CC North 12th Floor

Employment Type


Weekly Hours