Patient Safety & Quality Improvement Specialist

University Health Network - Toronto, ON (30+ days ago)

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University Health Network (UHN) is looking for an experienced professional to fill the key role of Patient Safety & Quality Improvement Specialist in our Quality & Patient Safety Department.

The Energy of the City. The Rewards of a Great Career.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. Find out about our purpose, values and principles here.

University Health Network (UHN) is currently in the midst of a major strategic initiative in collaboration with SickKids titled, Caring Safely. Caring Safely represents UHN’s commitment to safety, with a plan to make safety a major organizational focus that will eliminate preventable harm to staff and patients.

Caring Safely will build awareness of the scope of the problem of preventable harm which will lead us to develop solutions that result in each employee knowing they can and must speak up for safety at all times. This new reorganization is focused along three major streams of activity:

Reduce hospital acquired conditions (HAC)
Decreasing the number of serious safety events (SSE)
Fostering a positive safety culture among staff, volunteers, and patients
As member of the UHN Patient Safety and Quality Improvement team, the Patient Safety and Quality Improvement Specialist will be the ambassador for patient safety and quality improvement and will be the pivotal Lead for the following accountabilities:

Advance patient safety and quality in the organization through consultation and education on quality methodologies and patient safety to the organization through knowledge of clinical best practices, legislative requirements and policies related to quality and patient safety
Champion a patient safety and quality improvement approach across the organization based on High Reliability Science through development, implementation, and evaluation of reliability science methods and tools, and accelerate patient safety through representation on various corporate and program committees
Manage patient safety events through investigation, engaging interprofessional teams, facilitating case reviews, and providing continuous organizational learning using the UHN Cause Analysis Framework
Assist in the selection and analysis of quality-related performance indicators to monitor organizational, program, and/or unit level performance to ensure alignment with strategic direction. Some of these indicators will be incorporated into UHN’s Safety Scorecard and UHN’s annual Quality Improvement Plan
Manage projects and initiatives designed to promote patient safety and quality improvement on a corporate-wide, program-wide and local, patient care unit scale
Provide leadership, guidance, and planning for quality and patient safety initiatives through advocating for clinical standardization through quality improvement initiatives and document preparation

Completion of a bachelor’s degree
Being a member of a regulated healthcare professional is strongly preferred
Minimum of six (6) to eight (8) years practical and related experience in the healthcare field
Previous experience in quality and performance improvement methods is required
Experience leading Patient Safety & Quality Improvement initiatives within healthcare is required to allow the individual to immediately facilitate events based on their process improvement knowledge and experience
Experience working with physicians and other clinicians is required
Project management experience preferred
Project planning
Demonstrated experience in facilitating a major change initiative in a healthcare environment
Demonstrated change management skills (consulting, negotiating, influencing)
Knowledge of hospital organizational structure and processes preferred
Experience working with diverse stakeholders is required
Demonstrated ability to handle multiple competing priorities in a deadline-driven environment
Analytical ability with excellent attention to detail
Excellent verbal and written communication and presentation skills
Experience in use of Microsoft Office applications required
If you are interested in making your contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions.

POSTED DATE: July 18, 2019 CLOSING DATE: Until Filled

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.