Library Circulation Technician

Tyndale University College & Seminary - Toronto, ON (30+ days ago)

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The Library Circulation Technician ensures that the circulation services (including but not limited to circulation of library materials, maintenance of user accounts, recording of statistics, accounting/reconciliation of payments and supervision of student workers) of Tyndale Library are provided in an efficient and seamless manner, serving the needs of the Library users/customers/ patrons.

Primary Responsibilities
Circulation Desk Service

  • Supervise the circulation of library materials by verifying that all sign outs are within subject limit, organize and update the shelving of on-hold items
  • Handle users’ circulation requests
  • Maintain accurate user accounts
  • Set up and maintain the Reserve collection
  • Send notices regarding overdue materials and fines
  • Answer basic reference questions
  • Manage the routing of periodicals to faculty
  • Charge and process fines
  • Advise patrons of relevant Library rules
  • Order circulation service related supplies
  • Manage the retrieval from closed stacks
  • Maintain an environment of professionalism and excellence in customer service
Maintenance and Updating of Records/Reports

  • Compile circulation statistics, as requested
  • Generate reports in OCLC WorldShare Management Services
  • Account/reconcile payments received
  • Update circulation forms and handbooks (Handbook of Procedures for Student Workers and Procedures for Circulation Technician)
Circulation Desk Coverage

  • Create and manage the Circulation Desk schedule for both the Main and the Education Libraries
  • Provide assistance to the Public Services Librarian in the supervision of Student Library Assistants
General Library Assistance

  • Participate in taking inventory of the collection during the summer semester
  • Assist in Library projects, as needed
  • Provide clerical assistance, as required
Position Qualifications
a) Education

  • Bachelor’s Degree
  • Diploma is Library and Information Techniques
  • Knowledge of theological/Biblical studies, preferred
b) Experience

  • Minimum 2-3 years’ relevant experience in an academic setting
  • Supervisory experience, preferred
c) Skills and Abilities

  • Good written and verbal communication skills
  • Ability to work accurately with details at a fair rate of speed and keep an automated circulation system functioning effectively
  • Good interpersonal skills in order to relate well with patrons, co-workers and student workers
  • Ability to adjust to ongoing technological changes in an atmosphere of continuing automation
  • Competency in the use of Microsoft Office applications including Microsoft Word and Access, and a willingness to be trained in the use of specialized library software
  • Demonstrated good customer service skills
d) Personal Characteristics

  • A dependable self-starter, able to work efficiently with minimum supervision
  • Demonstrated maturity, professionalism and tact, with the ability to interact with various types of people
  • Patience
  • Able to influence and supervise without being the direct manager
  • A Christian with a keen desire to serve family, church, work and community. A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement
e) Physical and Mental Demands

  • May encounter challenging people from time to time. Important to maintain a calm and professional demeanor; listening to the customer's needs
  • Considerable stooping/standing
  • Visual and mental concentration required
  • Moderate physical effort, e.g. pushing book carts, lifting piles of heavy books (up to 10 kg)
  • Office space is in a public area with regular distractions
  • Working with standard office equipment (computers, photocopiers, etc.)
  • Must be available to work outside regular business hours
Please submit your resume and cover letter to employment [at] tyndale [dot] ca. Only those selected for an interview will be contacted.

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For general employment information send your resumé to:
Tyndale University College & Seminary, Human Resources
3377 Bayview Avenue, Toronto, Ontario. M2M 3S4
1-416-226-6620 ext 2103 fax: 1-416-226-6746
or e-mail: employment@tyndale.ca

Tyndale University College & Seminary provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Should you need assistance, please contact the Human Resources Department at employment@tyndale.ca

Applicants selected for an interview who require accommodation during the interview process are asked to advise accordingly upon the invitation for interview.