Manager, Continuing Professional Development (CPD)

McMaster University - Hamilton, ON (30+ days ago)

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Schedule 35 hours/week Monday-Friday 8:30-4:30
Education Level Masters of Education
Career Level 5-7 years of managerial experience

Job Description

Job Title: Manager CPD

Band: M

Mosaic Job #: 006248

Department: Education Services, CPD

Reports To: Executive Director

Department, Unit or Project Description:
The McMaster Faculty of Health Sciences Continuing Professional Development (CPD) Office is an integral program in the continuum of education. The mandate of the CPD Office is to lead Continuing Professional Development for healthcare professionals and collaborate with schools, departments, programs and faculty members in the Faculty of Health Sciences across campuses.

CPD is the education of healthcare professionals following the completion of formal training. CPD activities consist of any educational event, which serves to maintain, develop or increase knowledge, skills, attitude, behavior, performance and competence.

The CPD Office scope of activities include:
Design, development and delivery of CPD activities including but not limited to conferences, courses, workshops and online learning.
Accreditation and Certification of physicians CPD activities.
Support lifelong learning for health professionals.
Provide Inter-professional education.
Advance CPD through research, scholarship and innovation.
Promote intellectual inquiry, research, and dissemination of knowledge in CPD.
Enhance collaboration of experts across departments, schools and campuses.
Evaluate CPD activities with a focus on knowledge, practice, and competency outcomes.

The Continuing Health Sciences Education Program (CHSE) within the Faculty of Health Sciences (FHS) has a mandate to support schools, departments, programs and faculty members in designing, planning, developing and delivering effective CHSE activities. The CHSE Program mission is to provide exceptional continuing professional development opportunities for healthcare professionals. The ultimate goal of CHSE is to improve patients’ care and population health, meeting the needs of the public and communities.

The Program for Faculty Development (PFD) in the Faculty of Health Sciences at McMaster University, is responsible for supporting and enabling the FHS faculty to fulfill their academic and professional responsibilities as educators, scholars, academic clinicians, leaders and university citizens. The PFD’s mission is to build and sustain capacity in Health Sciences Education by:

Preparing faculty for their professional and academic roles
Supporting faculty in their personal growth and professional career development
Facilitating the development of educational leaders and leadership
Promoting academic scholarship, life-long learning, and curricular renewal
Celebrating and recognizing faculty achievement, excellence, innovation and collaboration

Job Summary:
Provides effective and efficient management of a complex CPD department which encompasses multiple programs.

Strategic Planning

Works closely with the Associate Dean, CPD, the Assistant Deans (PFD, CHSE), Chairs of departments and senior management to advance Faculty of Health Science (FHS) and University strategic goals and objectives.
Works closely with the Associate Dean, CPD to identify and prioritize the implementation of FMEC-CPD (Future of Medical Education – Continuing Professional Development) recommendation that are related to the CPD Office and Programs (CHSE/PFD)
Participates in strategic planning and initiates the development of the overall goals and objectives of CPD and develops subsequent policies and procedures.
Develop and implement both short and long-term plan to ensure the effective and efficient use of all operational resources.
Works with the Associate Dean, Assistant Deans, senior management, faculty committees and Program Administrators in an advisory capacity, preparing background materials, documentation and reports; making recommendations; identifying and advancing issues for discussion that are relevant to the effective management of the program.
Advocates for program needs while being responsible to the priorities and circumstances of the faculty and the broader University.
Develops, implements and communicates policies and procedures related to the efficient administration of the various programs in the CPD Office (PFD, CHSE, etc).
Maintains a strong working relationship with the Executive Director, Education Services, Program Administrators and senior leadership to ensure a strong evolution of services and knowledge within the CPD department. The Manager will ensure consistency of services, policies and procedures across the programs. Maintain strong relationships with FHS and Education Services senior leaders.
Oversees the development and maintenance of databases, tools and the retrieval of information as required to support planning and decision making by the Associate Dean, Assistant Deans and senior management and/or relevant committees. Implicit with this activity is analysis of data and recommendations based upon findings.

Program Management

Provides effective and efficient management of large number of educational activities (conferences, courses, workshops and online learning) including designing, developing and delivering these activities. This include managing logistical and scientific planning committees, secure venues, financial management, educational design and curriculum development.
Sets priorities and initiates, develops and implements new administrative procedures to support the development, delivery and accreditation of CPD (FD and CHSE) offerings, support lifelong learning for health professionals, promote Inter-professional education and support CPD research, scholarship and innovation.
Oversees the management and administrative activities of the programs, these activities include but are not limited to, CHSE, PFD, program support, fiscal and human resource activities.
Administers and oversees various programs in the CPD Office to ensure they are operating in a manner consistent with accreditation requirements including the need for administrative and leadership integration, expectation of equivalent services to faculty and learners, and comparability of the delivered programs.
Undertakes specific high-level administrative activities associated with the development and delivery of CHSE/FD educational activities, speakers and faculty management, administration of CPD research grants, and reviewing CPD activities accreditation applications. These activities must be carried out accurately and in an efficient and timely manner.
Contributes to and promotes workplace safety, diversity and equity goals within the department, and in collaboration with the University, FHS, CPD leadership and staff, ensures that across CPD, issues of access, equity and inclusion in general operations and program relevance are appropriately addressed.


Ensures the provision of effective support services for the academic program that meets legal and accreditation requirements.
Ensures compliance with program accreditation standards outlined by the Committee on Accreditation of Continuing Medical Education (CACME) and activities accreditation standards defined by the Royal College of Physicians and Surgeons of Canada and certification standards defined by the College of Family Physicians of Canada.
Ensures the development and implemented policies and procedures to ensure the CPD Office operations comply with applicable professional and legal standards including the protection of privacy, confidentiality and copyright.
Acts as the operational lead in CACME accreditation and has direct oversight of the accreditation requirements and execution by the various CPD domains including governance, educational programming and review, and continuous improvement.
Oversees the implementation of written policies and procedures based on the National Standard for Support of Accredited CPD Activities that ensure educational independence and the disclosure and management of conflict of interest

Service and Support

Administers the CPD programs in such a way as to ensure it is operating in a manner consistent with Educations Services’ strategic plan and to ensure the best possible customer service, across the three campuses, as it relates to current and prospective faculty, staff and learners who work in/with the CPD programs.
Participates in the CPD Executive Committee, CHSE Advisory Committee and PFD Advisory Committee.
Is responsible for assessing the degree to which the CPD Office’s strategic plan have been achieved and identify opportunities and plans for improvement.
Is responsible for the development and implementation of an evaluation process for individual CPD educational activities that uses various methods to assess the learners gain in knowledge, skills, attitudes, improved performance, or enhanced outcomes.
Ensures faculty, staff, and learners across all programs are supported effectively and consistently by maintaining up to date knowledge of policies within the program, faculty and the university relating to CPD.
Is responsible for faculty, staff, and learners who require accommodations and ensuring the appropriate implementation of the required accommodation.

Stakeholder Relationships and External Communications

Generates and maintains a strong and on-going liaison with internal and external stakeholder groups. Some of the external stakeholders include, but are not limited to the Royal College of Physicians and Surgeons of Canada, College of Family Physicians of Canada, Committee on Accreditation of Continuing Medical Education (CACME), College of Physicians and Surgeons of Ontario, Hamilton Health Sciences, and St. Joseph Healthcare.
Represents the CPD programs on internal and external committees relevant to the Manager’s portfolio (including but not limited to CPD: Council of Ontario Faculties of Medicine Deans and Managers, CPD-Ontario, and the Association of Faculties of Medicine of Canada (AFMC) CPD Committee).
Oversees and/or completes the required reporting, including those to the Royal College of Physicians and Surgeons of Canada; College of Family Physicians of Canada; Committee on Accreditation of Continuing Medical Education (CACME); Association of Faculties of Medicine of Canada; and Council of Ontario Faculties of Medicine.
Collaborates with departments, schools and campuses in matters related in CPD.
Develops and oversees the implementation of marketing and reputation management strategies for the CPD Office and various programs including CHSE and PFD.
Develops, implements, supports and advances and/or participates in new program marketing initiatives, and the maintenance of existing CPD marketing programs (internal and external).
Responsible for regularly updating and maintaining of the calendars of the multiple programs’ educational offerings.

Financial Management

Oversees and manages program budgets greater than 3.7 million dollars.
Develops, recommends and implements the annual CPD operating budget (includes multiple operating budgets for programs and individual activities)
Oversees and works directly with the Associate and Assistant Deans, the Program & accreditation Coordinator and the Lead Events Coordinator to set fiscal priorities, develop and maintain program-based budgets, and support required reporting, reconciliation, and adjustments.
Has primary signing authority on all departmental operating accounts and ensures compliance with University and CPD budget policies and financial procedures.
Regularly conducts monthly formal reviews of all accounts, projecting fiscal results and planning for subsequent budgets accordingly.
Ensures the preparation and provides oversight, where necessary, of all appropriate reporting and year-end documentation;
Manages and monitors vendor contracts related to the space management, venues and suppliers for events and office administration.
Manages and monitors communications for soliciting sponsorship and contracts with sponsors and exhibitors.
Manages relationships with external organizations to ensure independence of the planning process of CPD educational activities from commercial influence

Human Resource Management (greater than 24 staff in all three programs)

Responsible for the human resources planning and administration through direct supervision of the office staff and provision of guidance to others in the reporting area.
Effectively manages the hiring, supervision and professional development of staff directly associated with the CPD programs. (TMG and union employees).
Reviews all new staff positions, approves changes in employee status, approves revisions to job descriptions, and ensures compliance with Human Resources policies and procedures.
Effectively manages the hiring, supervision and professional development of the TMG staff.
Performs human resources management duties which include but are not limited to compensation, recruitment, staff development, scheduling, problem solving, continuing education, evaluation and team building in the workplace in compliance with McMaster policy.
Maintains confidentiality in all issues relating to staff and provides feedback through periodic performance evaluations and reviews (annual TMG review, job and career development conversations with unionized staff members).
Ensures compliance with human resource policies and procedures; evaluates needs, recommends reallocation of resources and training; ensures internal equity for remuneration of staff; and advises staff and faculty on human resource and labour law matters and provides leadership in organizational development through succession planning and training of staff.

Physical Resource Management

Reviews objectives and makes recommendations for efficient utilization of space with the control of the program (including multiple sites), maintain space inventory and interacts with other programs and departments for required services to the buildings such as renovations, security, emergency responses, etc. all the while ensuring compliance with university and government regulations and exercising budget controls.
Responsibilities may include relocating faculty members, administrative groups, student groups and ensuring all services are appropriately transferred when required.

Masters of Education

5-7 years of managerial experience

Excellent management skills, including an understanding of managing a service operation
Ability to manage in a complex environment (multiple programs/multiple stakeholders) using sound judgement
Strong ability to lead, encourage, and set high performance standards for self and others
Excellent communication skills
Strong negotiation skills
Excellent technical and analytical skills to continually monitor internal and external trends and to develop plans to react appropriately
Excellent business administration skills including an ability to plan and execute strategy, assess, recommend and implement quality improvement initiatives
Resilience to deal with emotionally charged or difficult situations with students, administration Faculty and staff members (over multiple programs)
Extensive knowledge of human resources practices, specifically knowledge of and experience working in a unionized environment
Financial knowledge, including budgeting, variance analysis, account reconciliation and reporting
Confidence, professionalism and diplomacy required when an unpopular stand needs to be taken

Leadership Effectiveness:
McMaster’s core leadership capabilities are designed to nurture employee engagement through best people practices. All leaders will demonstrate these Leadership Capabilities by: Taking a Strategic Approach; Communicating and Collaborating; Developing People; Investing in Relationships; Championing Change and Innovation; and Driving Results.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and, within the lands protected by the “Dish with One Spoon” wampum agreement.

In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and LGBTQ+ persons. Job applicants requiring accommodation to participate in the hiring process should contact the Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247) or the Faculty of Health Sciences Human Resources office at ext. 22207 to communicate accommodation needs.