General Manager

Key Food Equipment Services - Calgary, AB (23 days ago)

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Heritage Service Group

Division Key Food Equipment Services

General Manager

About Us

Our Key Food Equipment Services division is the largest food equipment service provider in Western Canada with over 35 years of experience providing high quality and reliable food equipment service, experienced technical advice and an extensive inventory of OEM parts. We are also a CFESA certified company. We deliver service excellence with integrity from a team-driven, dynamic mindset and we are looking to grow our team!

Job Summary:
In the role of General Manager, the primary responsibilities include overseeing the operations, customer retention, business development and administration functions across our four branches located in the Prairies. The position requires collaboration with department leaders to create budgets, develop business plans and create productive and sustainable relations in an effort to drive client growth. This role will report into the Vice President.

Job Duties and Responsibilities:
Business development and customer retention
Create, implement and evaluate the division's business plan
Build relationships with new and existing customers
Develop operational policies and procedures to support the day to day business activities
Promote a positive workplace culture that encourages service excellence and high employee morale
Monitor the budget to ensure that sales targets are met and staff are continually motivated to achieve sales and performance objectives
Support and participate in performing various HR functions, including: employee hiring, training and development, performance appraisals, health and safety, etc.
Improve organizational processes with a focus on quality, productivity and efficiency
Ensure all legal and regulatory documents are completed and monitor compliance with laws and regulations

3 years+ of experience in an Operations Management, Sales Management or Business Management role
Understand general finance and budgeting, including: profit and loss, balance sheet and cash-flow management
Customer service orientated with excellent communication skills and the ability to support escalated issues
Proficient MS Office with experience using a variety of ERP systems
Must be able to travel 35-45% of the time across branches within Western Canada i.e. Regina, Saskatoon, Edmonton, Calgary, etc.

Why Work for Heritage Service Group?

We offer our Management and Employees:
Industry-Leading Compensation

Comprehensive Group Benefits

Extended health, dental, LTD following probation
Training and Development Opportunities

Support from our National Leadership Team
Work-Life Balance

Excellent Workplace Culture

Industry leaders in Canada

You will be part of a growing, stable organization, who is the industry leader in Canada!

Qualified candidates are invited to apply online at: