Slot Attendants provide service to guests on the electronic gaming floor by assisting customers as necessary or requested with payouts, other needs while following all policies and procedures.
Major Responsibilities & Duties:
Respond to guest’s enquiries regarding the slot machines including but not limited to: features, diagnostics last game recall, diagnostics last bill/last ticket recall, terms, symbols and denominations.
Repair and restore minor machine malfunctions
Initiate and process payments of jackpots, canceled credits after approval and verification determined by Casino Management System. Reset machines after processing
Initiate filling Integrated Voucher Paper, when the slot machine is empty
Perform general maintenance and cleaning of all Slot Operation Machinery including machine lighting. Report any maintenance requirements to the Shift Manager, and the BCLC Slot technician via the radio, or the communication book.
Monitors machine stack lights to ensure prompt service
Report any suspicious activity or security threat to the Shift Manager.
Identify regular Slot guests and assist Casino Hosts in tracking their play.
Enrolls guests in the Encore Card, promoting the memberships benefits
Assist with awareness of and excitement for on-going and up-coming site promotions
Promotes and assist Guest Service Representatives in promotional activities including but not limited to Slot tournaments.
Responsible for maintaining good guest relations by Greeting, welcoming, and acknowledging guests
Responsible for reserving slot machines, and keeping track of the allotted time
Manages a cash float, verifies and provides jackpot payouts and monetary change to guests
Perform routine procedures in accordance to Pomeroy Lodging, British Columbia Lottery Corporation, and the Gaming Poicy and Enforcement Branch
Ensure the gaming floor is tidy at all times (helping collect empty glasses, bottles from around the floor, taking them to the bar)
Keep strict control over assigned keys and PTM card and ensure return to the key cabinet at the end of the shift
Work in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
Acquire and maintain a strong knowledge of all Slot operations policies and procedures as well as various types of Slot machines
Participate in a professional, constructive and supportive environment for all staff with an attention to open communication and a team concept
Perform other duties as assigned based on operational needs.
Skills, Knowledge, & Abilities Required:
Ability to communicate clearly and accurately, in both written and verbal form.
Must enjoy entertaining and communication with the public
Must be 19+
Maintain strict confidentiality
Any other duties that may be assigned periodically
Experience, Training, Certification, & Education:
Cash handling experience
Manual dexterity, technical aptitude and trouble shooting ability is an asset
Basic knowledge of slot machine functions is an asset
Superior interpersonal, communications skills and mathematical skills
Ability to work well in a team environment and ability to multi task
Ability to use two-way radios and maintain professional radio etiquette at all times
Must be able to work in a fast paced, busy environment
Must work well under pressure
Liaise with Game-Sense Advisors as required and promoting Game-Sense to our guests.
Responsible for providing professional and exceptional customer service in accordance with established company standards
Be an advocate for Superior Customer Service: Lead-By-Example and demonstrate the “Eye, Hi, See you soon”, and 5 core value model during every interaction (Family, Winning, Industry, Quality, and Honesty).
Identify opportunities to improve Operational Standards and efficiencies.
Maintain strict confidentiality
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Ability to successfully obtain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
Ability to successfully obtain a Serving IT Right Certificate prior to employment
Ability to successfully obtain Anti Money Laundering Certificate within 30 days of employment
Busy casino environment with constant loud noise constant wear of ear piece, and radio
Ability to stand and/or walk for long periods of time, kneel, run, and bend.
Slot Attendants often have to handle and transport materials that are over 25lbs.