Brief Support Worker

CMHA Middlesex - London, ON (28 days ago)

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Job Summary:

The Brief Services Worker will facilitate the transition of individuals from crisis to an increased level of autonomy by promoting stability and empowerment. This will include duties and responsibilities specific to the intake of new individuals-served, system navigation/service coordination, as well as follow up appointments for individuals appropriate for short-term (transitional) case management services. The Brief Services Worker will also provide information, as requested, about CMHA services and other community services to individuals-served, family members, and professionals. This position will be based in the 24/7 Mental Health and Addictions Crisis Centre and will also involve appointments in the community. This is a full-time, permanent position which includes enrollment in the Healthcare of Ontario Pension Plan and extended healthcare benefits.

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. In order to avoid delays in beginning a position, interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

Job Description and Primary Responsibilities:

Information and Support

  • Meet with walk-in individuals to provide information about CMHA Middlesex services and other community services; provide outreach support to individuals as needed
  • Liaise with and act as a resource to Crisis Centre staff regarding services, both within CMHA Middlesex and the community
  • Attend to referrals and requests for follow up (which will include triaging referrals to other programs as appropriate) and provide system navigation/service coordination and assistance with forms/paperwork to individuals who access the Crisis Centre
  • Assist with short-term crisis management by providing an urgent/emergent response to individuals in need of case management supports

Intake and Assessment–In collaboration with the individual

  • In collaboration with the individual, conduct a variety of assessments (skills, functional ability, needs, barriers, etc.) as appropriate, using a culturally competent approach
  • Assess the adequacy of resources/supports currently available to the individual
  • Determine the impact of psychiatric symptoms on functioning
  • Identify risk factors related to individual and staff safety as well as relapse
  • Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.)

Individualized Goal Setting and Rehabilitation Planning — Utilizing the information obtained through the assessment process and in collaboration with the individual

  • Assist the individual to identify his/her personal goals and preferences and utilize standardized tool (GAIN, OCAN, etc.)
  • Design rehab plans based on individual needs, goals and preferences
  • Assist the individual to navigate systems and connect to appropriate resources as well as to explore options and consequences of different choices
  • Build on the individual’s personal strengths, abilities and resources
  • Help individuals work towards their vision of a positive personal future and identify practical strategies for achieving their vision
  • Work in partnership with the individual in all aspects of planning
  • Establish an intervention plan which includes expectations and responsibilities of the individual, the Brief Services Worker, other supports (e.g. family) and resources, as well as the frequency and nature of interventions to meet individuals’ goals

Implementation of Rehabilitation Plan — Based on identified goals and intervention strategies

  • On a short-term basis, meet with the individual regularly to work on specific goals until other permanent supports are in place
  • Encourage and facilitate personal growth and development towards rehabilitation and recovery
  • Support the individual to access needed resources
  • Assist the individual to identify and connect with personal/natural supports
  • Provide individual skill teaching and/or support the individual to obtain the necessary skills training from other sources
  • Provide needed information and education about mental illness, coping skills, services, resources, self-help and consumer initiatives/supports

System Navigation/Service Coordination and Advocacy

  • Identify, develop and maintain good links with a wide range of community resources; continually build positive working relationships with community partners
  • Assist the individual to obtain needed resources by educating and supporting the individual to access resources, linking the individual to appropriate services, advocating with or for the individual when needed
  • Participate in public education and advocacy

Progress Review and Evaluation

  • Regularly solicit feedback from the individual regarding his/her needs and preferences
  • Regularly seek input from other relevant stakeholders, internal and external, regarding individual progress and incorporate that information into planning and interventions
  • Conduct ongoing assessments of individual’s progress towards recovery and the need for ongoing intensive case management
  • If intensive case management is no longer required, ensure a discharge plan has been developed with the individual and other relevant stakeholders
  • Ensure important information is communicated to all relevant stakeholders and documented in the record

Job Specifications:

_ Required Qualifications_

  • Diploma or degree in a health, social service or a related discipline
  • Knowledge of serious mental illness and its impact on individuals
  • Experience working with individuals with a serious mental illness
  • Excellent knowledge of community resources in London-Middlesex
  • Knowledge of a range of crisis prevention and intervention approaches including: crisis prevention strategies, crisis planning, crisis intervention, risk assessment, relapse prevention strategies, crisis services and hospital services
  • Basic computer skills
  • Valid driver’s license and access to a vehicle to carry out job duties
  • Adequate vehicle insurance to carry out job duties
  • Current, clear Police Vulnerable Sector Check
  • Current First Aid/CPR
  • Ability to attend work regularly

Hours of Work:

  • 70 hours per two-week period
  • Hours will be predominantly Monday – Friday, 8:30 am – 4:30 pm with one unpaid hour for lunch as well as some scheduled evening shifts

Job Type: Full-time


  • Mental Health: 1 year (Preferred)


  • London, ON (Preferred)


  • English (Preferred)
  • French (Preferred)