Senior Salesforce Business Analyst, Manager

PwC - Toronto, ON (12 months ago)

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Line of Service



Not Applicable



Management Level


Job Description & Summary

One of PwC Canada’s core values is care; care for our people, our communities and our clients. During these difficult times we’re continuing to reimagine the possible by moving to a virtual client service delivery model. We’ve adapted our hiring and onboarding process by introducing virtual interviews and ‘onboard from home’ as we strive to work together to achieve what matters most.

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities can include:

Driving conversations with customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. (SFDC) architecture, Apex, Visual Force, Triggers, and Classes
Integrating with external applications using Service-Oriented Architecture (SOA)/Enterprise Service Bus (ESB) technologies
Implementing system applications, software configurations, and XML or other related coding in the following CRM technological product suites -, SAP, Oracle, Marketo, or other SaaS and On-Premise ERP
Communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate

Implementing technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations

Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Social & Mobile Enterprise platforms, and designing and developing platform-based applications that meet client business needs

Pursue opportunities to develop existing and new skills outside of your comfort zone

Coach others and encourage them to take ownership of their development

Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients

Focus on building trusted relationships

Uphold the firm’s code of ethics and business conduct.

3+ years of experience with the Salesforce platform, including but not limited to Salesforce templates Communities, lookups and master detail relationships,

One or more Salesforce certifications, including but not limited to: Salesforce Certified Platform App Builder, Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant, and/or Salesforce Certified Advanced Administrator

Additional certifications, including but not limited to Salesforce Certified Platform Developer I, Salesforce Certified Community Cloud Consultant and Salesforce Architecture certifications are a bonus

Strong understanding of Salesforce security and the limitations of configurations and best practices in using code

Strong understanding of Lightning, APEX and Visualforce

Experience with complex deployments, troubleshooting complex problems with order of operations (triggers, workflow and process builder) and can articulate theory behind workflow and validation rules as data quality tools.

Experience, leading, coaching, guiding and assisting team members to become a high performing team.

Experience leading and working directly with external clients / end-users and stakeholders to collect business requirements, constructing user stories, and developing acceptance criteria.

Experience in estimating level of effort for activities and conducting project management activities (e.g, scope management)

Experience supporting business development efforts, including fostering professional relationships in industry and preparing responses to requests for proposals is a bonus.

Why you’ll love working for PwC!

We want you to love every (if not, almost every) minute of your career, having said this, we get it. Each life stage we go through comes with a new set of priorities and demands. This is why we support you through a range of financial and non-financial rewards and benefits, so regardless of your situation, there’s something for everyone.

Leading benefits for our permanent staff include:
A competitive compensation package

Sponsored investments, pensions and saving plans with matching firm contributions

Flexible working

PwC FlexBenefits, for personalised medical & dental coverage, including enhanced mental health benefit

Every day recognition and real time appreciation through our rewards and recognition program

Dress for your day with our flexible dress environment

Health, wellness and fitness perks

Family-friendly benefits, including maternity and parental leave policies and support networks to help you prepare for your successful return to work

Adoption/surrogacy benefits

Back-up child and elder care support

Career defining project work and international experience

Development opportunities including learning on the job, formal learning, learning from others and access to “Vantage” our digital learning system

Award winning programs including “Women in Leadership” and “Enhanced Pursuit Program”

A coach to help develop skills, diversify experiences and achieve career aspirations

See how you can create your future at PwC:

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.