Student Advisor

Toronto School of Management - Toronto, ON (30+ days ago)

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The Student Advisor is responsible for providing exceptional customer service by defining, delivering and evaluating a highly effective recruitment and sales strategy to raise profile and awareness in key markets, meet ambitious targets, and significantly increase student numbers.


  • Identifying and understanding student needs via one to one consultations
  • Providing a bespoke and consultative service to all students, assessing requirements and making recommendations in line with individual needs
  • Managing student applications from original enquiry through to payment
  • Working with prospective students, applicants and their families to provide high quality advising on university/school admission requirements, academic programs, and school life.
  • Maintain a conversion rate on all types of inquiries from lead to interview, interview to enrolment and enrolment to start
  • Accountable for business growth through following up on leads and delivering information to prospective students in a timely manner
  • Providing effective and professional written and oral communication with all prospective students
  • Monitor the application process to ensure efficiency and consistency of database
  • Meet and exceed annual, monthly, and quarterly starts, referrals, targets and objectives, as per tenure expectations
  • Responsible for developing, delivering and evaluating the recruitment and sales strategy to meet ambitious targets within agreed budget and timeframes
  • Develop and implement an effective, targeted schedule of recruitment and sales activity to raise awareness and interest in undergraduate study, and increase student numbers
  • Develop effective processes to manage, monitor and convert enquiries generated from campaigns and enquiries from the website, by phone, email and in person
  • Manage a database of enquiries and leads, recording all conversion activity, contact details, audience profiles, contact history and decisions and outcomes

Desired Skills and Experience

  • Proven target-driven marketing and sales skills
  • Outstanding communication and interpersonal skills
  • Ability to cope with competing demands and to prioritize tasks
  • Strong communication skills in all forms including written, oral, email, telephone, and presentation
  • Excellent organizational and time management skills
  • Capable of working independently, and having responsibility as an individual
  • A sound understanding of your region marketing sector would be a distinct advantage
  • Ability to consult students through the full application process from initial conversation to finalizing and closing their application


  • Proven experience in Student Advising or Sales role is required
  • Experience recruiting international students is desired
  • Proven success in your sales ability and demonstrable full knowledge of the sales process
  • Confident negotiator and ability to 'close the deal', with strong client management skills
  • Capable of hands on problem-solving, with ability to generate ideas and solutions
  • A positive and determined approach to researching and analyzing new business opportunities
  • Ability to use own initiative and pay close attention to detail
  • Ability to cope with competing demands and to prioritize tasks
  • Strong communication skills in all forms including written, oral, email, telephone, and presentation

Job Types: Full-time, Permanent


  • Student Advising: 2 years (Required)


  • Bachelor's Degree (Required)