Head of Housekeeping

Waterton Lakes Lodge - Waterton Park, AB (30+ days ago)

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Head of Housekeeping- Waterton 2020

This position requires an outgoing, self-motivated, goal-oriented individual, with exceptional guest relations, problem-solving and organizational abilities. Proven leadership abilities should include effective employee retention skills, training and performance management. Labour and resource budgeting experience is an asset.

The successful candidate must have a minimum 1 year hotel housekeeping experience and 1 year experience as a Housekeeping Supervisor. as well as outstanding communication skills, successful background in long and short term planning and a fine attention to detail.

Why Waymarker???

· Waymarker runs 3 unique hotels in Waterton Lakes National Park

· Discounts at all of our hotels, Pearls Cafe, Pizza of Waterton and Vimy's Lounge and Grill

· The chance to visit our sister properties in Golden BC and Canmore AB

· Staff Accommodation available for rent (fully furnished and in suite laundry)

This position reports directly to the Area General Manager, and responsibilities will include supporting general hotel operations in a leadership role which includes overseeing daily activities of the Housekeeping department, some housekeeping alongside the staff and responding to guest comments and concerns

This role is critical in ensuring exceptional guest experiences, engagement and development of the employee and management teams, as well as achievement of business and financial goals.

Wage -To be determined based on experience

Hours -40 to 44 Hours a Week,

Terms of employment -Permanent, Full Time, on call, early morning, Morning, Day, Evening, Weekend, Night

Work setting -Hotel & resort

Work conditions and physical capabilities -Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Combination of sitting, standing, walking, Standing for extended periods, Overtime required, Large workload

Transportation and travel information –Must have valid driver’s license (own vehicle an asset)

Ability to Supervise -10-30 people

Work Location Information -Staff accommodation available

Personal Suitability -Excellent oral communication, Client focus, Team player, Effective interpersonal skills, Excellent written communication, Initiative, Flexibility

Additional Skills - Supervise staff, Conduct performance reviews, Conduct training sessions,

Business Equipment and Computer Applications -MS Word, MS Outlook, MS Office, MS Excel, MS Windows. WebRezPro is an asset

Education -No degree, certificate or diploma required but some Post-Secondary in Hotel Management is preferred

Experience -2 years in Hotel Industry

Languages -English

Additional Responsibilities:

  • Assume overall responsibility for hotel operations
  • Monitor the financial and service standards for the organization.
  • Contribute to the development of the organizations strategy ensure co-operation across departments.
  • Monitor departmental performance against goals and take corrective action when necessary, including implementing cost-savings measures as required.
  • Provide written and verbal reports on financial and operational activities on an ongoing basis, and as requested from time to time.
  • Schedule staff and work activities.
  • Supervise, and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an on-going basis, conduct annual performance reviews, discipline and terminate staff as required.
  • Contribute to the preparation of budgets and monitor expenses.
  • Answer customer questions regarding policies and procedures; deals with customer complaints and comments. Address and troubleshoot problems and concerns.
  • Inspect hotel for cleanliness and appearance; supervises maintenance, supplies, renovations and furnishings.
  • Coordinate front-office activities of hotel and resolve problems.

Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada.

Salary: $38,000.00 to $40,000.00 /year

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: $38,000.00 to $40,000.00 /year


  • Company Events
  • Dental Care
  • Discounted or Free Food
  • On-site Parking
  • Vision Care


  • Housekeeping: 1 year (Required)
  • Housekeeping Supervisor: 1 year (Required)


  • English (Preferred)

Work remotely:

  • No