Posted on October 31, 2019 at 9:41 am
We are searching for a reliable and dependable Junior Systems Administrator to work Monday –Friday in downtown Vancouver. This position will be the second level of support for our customers. Communication is the key to this job and completing documentation should be your top priority. Some of the tasks include deploying and managing File Servers, network devices, VPN’s, working with new technologies and being an integral part of our I.T team. As part of the Kool-I.P. team, you must be driven, flexible and motivated to help others. You are self-motivated and reliable rain or shine.
DUTIES & RESPONSIBILITIES:
Communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties in order to determine, resolve and document problems experienced. This could mean prioritizing and managing several open cases at once.
Field incoming help requests from help desk technicians.
Collect, organize and maintain a problems and solutions log for use by other I.T. team members.
Perform troubleshooting and remediation on Active Directory, DNS, DHCP, and other infrastructure as needed.
Perform hands on fixes, including software/hardware install and upgrade, implementing file backups and configuring system and applications.
Manage deployment, administration and support for corporate desktops.
Identify and learn appropriate software and hardware used and supported by the organization.
Other duties as assigned.
Extremely reliable and punctual
Must be able to work independently and know when to escalate issues upon determining cause
Excellent customer service skills
Responsible self-starter who is able to effectively plan and organize his/her own work
A positive and enthusiastic attitude
Strong communication skills and command of the English language, written and verbal are required for this position
Experience as a System admin and/or network admin in a small-medium corporate environment is beneficial
Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline
Ability to troubleshoot and manage desktops and laptops, Laser Printer set up, administration and Cloud based email support, various browsers (Internet Explorer, Chrome, Mozilla), Antivirus software, Anti-Malware software, printer and connectivity issues
Solid understanding and strong proficiency with software technologies and basic hardware
Strong Windows and Software Application and hardware support
Note: Applicants may be quizzed during interview process
If you are interested in this career opportunity, we’d love to hear from you.
Apply directly on our website at www.kool-ip.ca
We thank all applicants, but only those selected for an interview will be contacted.