Parts Advisor

Vernon Kia - Vernon, BC (30+ days ago)

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Summary:

As an Automotive Parts Advisor, you will you will greet customers and consult with them on their vehicle parts needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional parts not covered in the original orders and following up with customers to gain their permission to do the work.

Essential Duties

  • Maintaining accurate levels of inventory in an organized manor
  • Providing excellent customer service not only for the parts department, but the store in its entirety
  • Advising customers on the parts, and the value of ensuring their vehicles contain up to date parts in accordance to manufacturer’ specifications
  • Contacting customers regarding any changes in the estimate or promised part
  • Managing telephone inquiries regarding parts
  • Addressing and resolving customer complaints

Qualifications:

  • High school diploma.
  • Knowledge of basic car parts/functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as parts assembly and maintenance instructions, and procedural manuals
  • General understanding of Computer software, internet proficiency, and general mathematical skills

Job Type: Full-time

Job Type: Full-time

Language:

  • English (Preferred)
  • French (Preferred)