Claims Representative - Personal Lines

The Co-operators - Toronto, ON (30+ days ago)

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You will work remotely as part of a virtual team.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As a Personal Lines Claims Representative you will be responsible for the investigation, negotiation and settlement of claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

What you’re responsible for:

  • Setting up and managing claims files and adequate reserves.
  • Investigating, interpreting coverage, negotiating and settling personal lines claims.
  • Communicating with clients, appraisers and vendors to facilitate the claims handling process.
  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

What to expect:

  • This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.
  • Rotational shifts outside of standard business hours, Monday through Friday.
  • Extended work hours, including evenings and weekends, will be required during peak periods and major events.
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

To be successful:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations. 
  • You leverage critical thinking skills to identify problems and proactively propose solutions.
  • Your strong communication skills allow you to clearly convey messages. 
  • You’re an effective team player who shares knowledge to support your peers.

To join our team:

  • You have one year of related business experience or equivalent in education.
  • You have completed post-secondary education and/or are working towards the Chartered Insurance Professional (CIP) designation.
  • You have or will attain provincial adjuster license(s) depending on the province of work.

What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Job Types: Full-time, Permanent