1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5
The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
Why is this role important?
The Loyalty Store Operations Support team is responsible for ensuring our store operations colleagues across our enterprise are armed with the necessary tools and resources to be champions of our loyalty program and help drive customer participation and engagement. The role will have significant exposure to cross-functional teams, working collaboratively on a day-to-day basis with Store Operations, Marketing, Loyalty Operations & Promotions, and IT to name a few.
What You’ll Do:
Champion loyalty store operations across all divisions and banners of the enterprise including: our Market and Discount divisions and Shoppers Drug Mart.
Assist in the development of operational processes and initiatives to support the execution of our loyalty program.
Assist in the development of divisional, banner and store level loyalty related KPI targets
Run weekly KPI reporting and conduct analysis to assist Operations teams in monitoring of results
Support execution of training programs for store colleagues on loyalty processes and benefits, including front end cashier expectations.
Prepare store level loyalty related communications and updates on actions and issues.
Develop and nurture high quality and collaborative relationships with all internal customers and other loyalty team members.
Develop a high level of knowledge of store level execution and context.
What You’ll Need:
Post-secondary degree in finance or related field
2-3 years’ experience in a reporting or analyst role
An “Analytical Mindset”, enjoys problem solving, and working in a fast-paced environment.
A fundamental understanding of “Big Data”
Ability to communicate effectively to internal and external stakeholders in writing and in person
Technical Skills: Advanced MS Office skills in Excel and PowerPoint
Previous experience with Microstrategy is an asset
Self-starter: demonstrated initiative and willingness to take ownership and learn
Ability to multi-task, prioritize workload and work in a fast-paced environment.
Please note: This role will be based out of our Loblaw Head Office at 1 President’s Choice Circle, Brampton, ON. However, regular travel within the GTA across offices is required.
How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Type of Role:
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.