The purpose of this position is to provides assistance to Facility Management team in completion of multiple functions of building operations and maintenance for a facility, campus or portfolio of buildings.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work. Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction. Performs facilities inspections and prepares reports. May coordinate and manage move, add and change activities. Assists in the preparation of operating and capital budgets. Manages vendor relationships and trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding. Reviews periodic reports including financials, and explains variances. Works with finance team to correct errors. Uses pc and/or PDA for work order system, email, ESS, process and procedure training. May coordinate and manage move, add and change activities. Other duties may be assigned.
No formal supervisory responsibilities in this position.
May provide informal assistance such as technical guidance and/or training to coworkers.
May coordinate work and assign tasks.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED). Minimum of four years of related progressive experience and/or training.
CERTIFICATES and/or LICENSES
Facility Management certification is desired. Driver's license may be required.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.