Customer Service Specialist

Service Experts - Winnipeg, MB (30+ days ago)

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At Service Experts Heating & Air Conditioning, we believe in doing what’s right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family. Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth.

What we can offer:
Competitive salary and vacation time
Benefits after 3 months of employment which includes medical, dental, short-term and long-term disability, vision care, and life insurance
Company RRSP match available after 6 months of employment
Employee Assistance Program
Employee Referral Bonus
Extensive training and long-term career opportunities
Personal Protection Equipment provided, including safety boots
Holiday and vacation pay
Relocation expenses for the right candidate
The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.

Responsibilities:
Answering incoming phone calls from customers and other office duties as assigned
Maintaining good customer relations and ensuring that all calls meet Service Experts’ standards
Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
Maintaining customer records by updating account information
Working with Dispatch to improve accuracy in scheduling and speed of response
Communicating with customers on the status of service calls
Assisting with dispatching as needed
Performing outbound calls to schedule preventative maintenances and tune-ups
Ensuring that customers are contacted in a timely manner to schedule preventative maintenance
Working with General Manager/Operations Manager to ensure that capacity demands are met
Continually maintain working knowledge of all company products, services, and promotions

Qualifications:
High school diploma or equivalent (post-secondary education preferred)
Reliable transportation
Previous customer service experience
Excellent interpersonal skills
Exceptional verbal communication
Strong computer software skills
Willingness to work with and assist co-workers as needed, in addition to working occasional overtime and weekend hours as required
All employees must be able to pass our background check criteria.

Join the team of Experts and realize your full potential.

Service Experts is an Equal Opportunity Employer.

Service Experts is committed to an inclusive, barrier-free recruitment process. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA)