Operations Team Lead
The Operations Supervisor is responsible for supporting the Store Manager and Assistant Manager(s) with sales, productivity and operational functions. Leading the Operations Consultants, they maintain stockroom organization and merchandising presentations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Store’s Budget and Business Results
- Monitor daily, weekly, monthly sales results with Store Director and Assistant Manager(s) and communicate to staff members.
- Assist the Store Manager and Assistant Manager(s) in developing strategies to grow the business, leveraging client loyalty program, events, product knowledge and services.
- Utilize planning tools effectively to ensure that business and operational results are achieved.
- Monitor and participate in programs to reduce shortage/loss.
- Perform on-stage supervision as needed.
- Participate in recruiting and interviewing process of team members with the Store Manager and Assistant Manager(s).
- Train, develop, delegate to, supervise and motivate team members.
- Demonstrate self-control and high ethical standards in all circumstances.
Merchandising and Operations
- Maintain and modify stockroom organization and product management.
- Perform shipping and receiving functions, including transfers and damages.
- Ensure cycle counting program is followed to avoid out of stocks.
- Perform supply orders and maintain an appropriate quantity of testers and samples.
- Conduct inventories on a timely basis, maintain updated inventory records, and execute store audits.
- Communicate inventory issues/concerns to Store Manager, Head Office/District Manager.
- Ensure compliance with SEPHORA’s cash handling and shortage prevention procedures.
EXPECTED SKILLS AND QUALIFICATIONS
- 1-2 years of management/seupervisory experience in the retail/service industry, preferrably in a strockroom capacity.
- Effective time management, problem solving and communication skills are essential.
- Proficiency in Windows, Word and Excel.
- A High School graduate or equivalent.
- Open availability including evenings, weekends and holidays is required.
- Work in a fragrance filled environment.
- Lift and carry up to 50 pounds.
- Bend and stretch to stock shelves.
Owned by LVMH Moët Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation.
- Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto.
- Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands
Job Types: Full-time, Permanent
Job Type: Full-time
- Retail Management: 1 year (Preferred)