Senior Representative, Digital Online Solutions

Fairstone - Montréal, QC (30+ days ago)

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Are you looking to help people find solutions to their financial needs? Fairstone is hiring a Senior Representative, Digital Online Solutions in our Montreal Home Office.

Whether you are looking to start a new career in lending, or you are an experienced specialist looking for growth opportunities, we would like to meet with you!

By creating a welcoming environment, helping customers feel understood and relieved to have found a financial solution, the Senior Representative, Digital Online Solutions, will be responsible for providing a best-in-class customer service to current and prospective customers, by way of phone, email and by LiveChat.

What do we offer:
An opportunity to build your sales and customer service skills
A great work environment located in the heart of downtown and easily accessible by public transit
Three weeks paid vacation
Competitive base salary
Incentive plans
A comprehensive benefits program
Employee discounts
Employee engagement activities

Job Duties and Responsibilities

Responding promptly to all customer applications/inquiries
Building trust and maintaining ongoing relationships

Meeting and exceeding individual and team targets by:
Handling all incoming customer inquiries and applications coming through our different marketing channels
Soliciting for new and renewal business through customer contact to generate sales leads, over the phone
Effectively gathering information during the loan application process to offer a personalized lending solution to each customer
Managing overdue accounts by understanding the customer’s situation, being solution-driven and treating each customer with respect and empathy
Acting with integrity and holding yourself to the highest ethical standards by adhering to all policies and procedures related to handling confidential information
Ensuring accuracy in any customer documentation and
Handling accurate payment processing
And any administrative tasks related to the above including, setting up new customer accounts, completing loan closing process, p erforming outbound solicitation calls to prospective clients during early-stage collections phase.

Qualifications:
Post-Secondary or High-school diploma
1-2 years of sales and/or customer service experience preferred
Bilingual (French and English)
Strong interpersonal skills that demonstrate the ability to work effectively with people
Technological savviness is a must
Knowledge of Microsoft Word, Outlook, Excel
Must be able to work flexible hours
Authorized to work in Canada

Working Hours

Guaranteed 40 hours a week
Monday to Friday 8:00am to 7:00pm department hours
Saturday 8:00am to 5pm department hours
Open space office environment with up-to-date technology

What’s in it for you?

Looking for a rewarding career? You’ve come to the right place. At Fairstone, we offer all our permanent employees:

Competitive salary with bonus potential
Incentive programs to recognize when sales targets are met (applies to branch network employees only)
A minimum of 3 weeks paid vacation (prorated to your start date)
Flexible Health and Dental Benefits
Employer Sponsored Pension Plan
Personal days and sick days
Tuition Assistance Programs
Paid volunteer day and organized volunteering events across the country
Ongoing Learning and Development Training
Referral Incentives up to $5000.00

and Much More……

If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Come join our team!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.

Time Type:
Full time

Job Type:
Permanent