Admissions Advisor

Sprott Shaw College - Nanaimo, BC (30+ days ago)

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Established in 1903, Sprott Shaw College is a private post-secondary institution with 16 government-designated campuses across British Columbia. We take great pride in educating and preparing our students for rewarding and relevant careers in Administration, Business, Trades & Design, Nursing & Healthcare, and Child, Family & Community Support.

Sprott Shaw College is the subsidiary company of CIBT Education Group, one of the fastest-growing companies in BC according to Business in Vancouver. As an organization, we cultivate professional growth and positive working environments for our employees, which fosters our values of Community, Diversity, Integrity, Quality, Respect, and Results-Oriented.

Reporting to the Campus Director and Regional Director of Admissions, the Admissions Advisor plays an integral role in the Admissions Department of a Sprott Shaw campus. This is an administrative position that includes a large customer service component.

Responsibilities

Respond to prospective students’ telephone and internet inquiries
Handle inquiry callswalk-ins, and set appointments
Schedule admission appointments, conduct admission interviews, and follow up with prospective students
Complete enrollment application forms with students and ask for the registration fee
Provide students with the information package on student loans
Assist students in overcoming obstacles and help them with the overall enrollment process
Provide files to the Administrative Assistant for input into FAST and prepare/send Director Acceptance letters
Work with the financial services office in tracking and assisting each new enrollment through the entire process
Call one week before the start date to remind students of the start date and time
Follow up on non-registered students by the processes outlined in the Advisor Handbook and Procedures
Ensure the two weekly admissions reports in Campus Login are up to date and accurate every Friday before the end of the day: Individual Advisor Report and Future Starts Report
Welcome new students to the campus by introducing them to the College Director and staff
Telephone late arrivals and call absentees on start day
Work with the academic department to ensure new student retention and successful completion through proactive contact
Maintain contact/rapport with students to monitor their progress throughout their program; practice an “open door policy”
Keep the College Director informed about any student concerns, challenges, issues, and situations that may be causes for students to dis-enroll, drop-out, or disqualify for funding
Ensure contact is made in the event of personal, attendance, or financial issues
Must be able to work some evenings and weekends

Qualifications and Education

Post-secondary education
Sales background
At least two years of related working experience
Must have a reliable vehicle as some travel is required

Skills

Knowledge of MS Office and database systems
Excellent communication and interpersonal skills
Excellent customer service skills
Excellent presentation skills
Good organizational skills

Competencies

Service orientation
Teamwork
Accountability communication
Planning and organizing
Problem-solving

Please note that due to the volume of applications received, only those selected for an interview will be contacted. Please do not contact the campus directly.