Resort / Hotel Front Desk Agent

Sir Sam's Inn and WaterSpa - Haliburton, ON (30+ days ago)

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Welcome to Sir Sam’s Inn and WaterSpa, in the beautiful Haliburton Highlands!

As the beautiful summer weather approaches, we are looking to grow our team and are in search of a friendly and experienced Guest Service Agent. We have been welcoming guests year-round to our high-end resort since 1919 and we pride ourselves on our friendly staff, who cater to our guests’ desires and anticipate their needs at every stage of their stay.

The successful person must have a genuine passion for hospitality and enjoy making a positive difference in every guest’s experience. As we are a small resort, you will be exposed to a multitude of tasks and have a variety of responsibilities. You will be trained and developed on various software and procedures. This is a fantastic opportunity for a motivated individual to challenge themselves and take on new responsibilities in a blossoming career.

Some of the key qualities we look for in our Guest Service staff are as follows:

  • Charismatic, personable and genuine persona
  • Previous Guest Service experience in a hotel or restaurant environment preferred
  • Enjoys interacting with guests and is able to retain information to improve their stay
  • Flexible to work shifts as required and able to work evenings and weekends
  • Comfortable in up-selling amenities and services to guests
  • Previous experience with POS or PMS software
  • Strong Microsoft Office Skills, especially with Word and Excel
  • Understands basic accounting and is comfortable handling cash and making quick calculations
  • Smart Serve Certification is an advantage

Please note that we do have options for Room and Board arrangements for our Staff

Job Type: Full-time