Pension Clerk - Maternity Leave Position

Employee Benefit Funds Administration Ltd. - Edmonton, AB (13 months ago)

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Employee Benefit Funds Administration Ltd. (EBFA) is a non-profit organization that administers Pension, Health & Welfare and Education Trust Fund benefits to Plan Members of the International Brotherhood of Electrical Workers (IBEW), Local Union 424. EBFA employees work 35 hours each week and leave at 3:30 on Fridays. We have a great 100% employer paid benefit package that includes an excellent pension plan. The Pension Clerk will work under the direction of the Pension Manager.

Job Duties:

  • Provide customer service to Plan Members (and their Dependents and Beneficiaries), Trustees and Professionals by phone, e-mails, correspondence, and in person.
  • Process all eligible Pension entitlements for Plan Members (and their Dependents and Beneficiaries), update records, and maintain proper storage of Pension files.
  • Process Pension applications and payments.
  • Research and investigate issues related to Pension applications, processes, and payments.
  • Update data and correspondence of Pension files.
  • Prepare and maintain reports.
  • Update and maintain Procedure Manual.
  • Perform testing of Funds Management System (FMS).
  • Assist other staff with inter-department processes and inquiries.
  • Accurately and efficiently enter and maintain data from sources such as the Registration and Declaration of Beneficiary Form.
  • Training, as required.
  • Perform administrative duties, including, but not limited to, filing, mailing, and scanning.
  • Other duties as required.


  • The ideal candidate will have a post-secondary degree or diploma
  • Minimum 1 year pension experience preferably with an employee benefit plan
  • Excellent customer service skills
  • Able to work under pressure and meet deadlines
  • High level of skill using Excel, Word and Outlook
  • Excellent math skills and high attention to detail
  • Ability to multi-task and be detail orientated
  • Strong telephone skills, effective written and verbal communication skills
  • Positive and energetic attitude, excellent work ethic
  • Able to maintain filing systems and basic databases


EBFA offers a competitive salary package, Health and Welfare benefits, Pension benefits, and an excellent work environment.

Location: Edmonton, AB

Language: English (Required)

Job Types: Full-time, Temporary


  • pension: 1 year (Required)


  • Secondary School (Required)


  • Edmonton, AB (Preferred)


  • English (Required)