Guest Service Manager - Skyline Inn

Canadian Niagara Hotels - Niagara, ON (30+ days ago)

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We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. At Canadian Niagara Hotels, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. You will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.

Guest Service Manager Responsibilities:
  • Responsible for the management of the Front Office team including Supervisors and Guest Service Agents
  • Ensure guest satisfaction levels are always met and exceeded – this includes training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner
  • Ensure departmental results are achieved in accordance with objectives, performance, and quality standards established by the company
  • Work closely with the Revenue team in order to properly meet occupancy and ADR goals
  • Assist with administrative support as necessary
  • Other duties as assigned
What you’ll need as a Guest Service Manager:
Experience: 2 Years in Guest Service Management/Supervisor role at a 3 Diamond/3 Star Hotel
Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:
  • Ability to work under pressure and manage simultaneous tasks
  • Demonstrate a professional attitude in every aspect of the position
  • Strong leadership and coaching skills
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4600