Customer Service Representative

Nu-Air Ventilation Systems Inc - Windsor, NS (30+ days ago)

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Opportunity

Nu-Air is looking for a full time Customer Service Representative to join our team in Windsor, Nova Scotia. This position involves taking incoming calls, providing customers with basic product and pricing information, processing purchase orders, as well as routine office admin tasks as needed. The Customer Service Representative will be responsible for handling customer inquiries promptly and effectively within a supportive, team-oriented environment. We are a rapidly growing company offering attractive benefits and opportunities for advancement.

Responsibilities

Answer phone calls and emails from distributors on products and part numbers, and occasionally homeowners, and channel/escalate calls to the Engineering Department as required

Assist current sales team with processing incoming purchase orders, warranty claims, and update the system to reflect order status

Build rapport with customers through friendly, engaging communication, both written and oral

Coordinate with Outside Sales, Finance and Purchasing departments

Skills

High school diploma or equivalent required

2+ years’ inside sales experience and/or office admin experience preferred but not necessary

Excellent verbal communication skills and telephone manner

Familiarity with Microsoft office products, including excel and word

Familiarity with QuickBooks, Simply Accounting or similar

Familiarity with HVAC (heating, ventilation and air conditioning) systems a plus but not necessary

About the Company

Nu-Air manufactures ventilation appliances and equipment for residential and commercial applications and was founded in 1992. Our markets include Canada, the USA, China and New Zealand.

We thank all applicants for their interest in a career at Nu-Air; however, only those candidates who are selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $30,000.00 to $40,000.00 /year

Experience:

  • customer service: 3 years (Preferred)

Education:

  • Secondary School (Preferred)

Language:

  • English (Required)