Full-time CRM Technical Lead (Salesforce)

Algonquin College - Ottawa, ON (30+ days ago)

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Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Information Technology Application Development (Lisbet Paulovich Rodriguez)

Position Type:
Full-Time Support

Salary Range:

Sc heduled Weekly Hours:

Anticipated Start Date:
August 10, 2020

Length of Contract:

Posting Information

Employees who are full-time internal candidates, as defined by the Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date:
August 31, 2020

Please note: jobs are posted until 12:01 am on the job closing date.

Job Description:
Join our awesome team! Algonquin College was recently rated as a Top 25 Employer. While Algonquin College’s salary is highly competitive in comparison to other colleges in the region; other elements add value to our total work experience, such as benefits, pensions, leaves, working conditions, and the people!

Check out our benefits here:

The CRM Software Architect acts as a trusted advisor, responsible for engaging with business and IT users across the College to define roadmap and align business vision with scalable architectural solutions. The incumbent works with the College’s clients and other CRM team members to define business processes, architect the customer’s implementation of CRM and design solutions. Work includes the entire software development lifecycle for configuration, customization, and integration of the CRM.

The incumbent is responsible for the design of the technical architecture solution that may span multiple platforms and include integration and authentication across systems. Solutions should be built taking into consideration Salesforce best practices and recommended design standards.

The incumbent will manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance with large data volumes, and built to scale.

The incumbent will articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture on the Force.com platform.

The incumbent will become a highly certified and recognized Salesforce.com platform expert.

Duties and Responsibilities

Interact with the customer and CRM team to gain an understanding of the College’s environment, technical context and organizational strategic direction. Apply specialized knowledge in a solutions development discipline in order to support business functions. Review current systems. Negotiate, develop a plan and propose solutions to senior management that aligns with the College-wide Enterprise CRM application.
Confirm and prioritizes project plans and deliverables with the internal staff and customer, and ensures deliverable's scope, timelines, and budget are met. Effectively apply the College’s best practices to deliverables and uphold quality.
Design, develop and implement Algonquin’s Salesforce.com database and application architecture. Ensures data security and privacy, access control, effective application and operating system interface. Must work with the CRM team to install and maintain the CRM system with minimum disruption to the system’s operations and the College.
Design and maintain product roadmap for introduction of new functionality or decommissioning of applications.
Maintain strategy for CRM program at the college
Determine and execute on upgrade plan
Determine which features need to be enabled to meet demands of partners.
Vendor and Contract Management
Working in conjunction with Finance and procurement, participate in Vendor Management activities including contract and license review.
Lead the Statement of Work (SOW) creation activities for projects involving the use of contracted resources
Design and develop an integration framework to support all Salesforce interfaces, current and proposed.
Work with Development, infrastructure and management to design an integration framework that will promote the sharing of data across all Enterprise Platforms.
Maintains current knowledge of all related products, technology, programs and tools. Conducts research and analysis on feasibility of products based on identified needs. Recommends appropriate course of action to maximize investment results.
Other duties as assigned.

Required Qualifications

Minimum three (3) year diploma/degree in Computer Science/Systems/Engineering/Information Systems or Business Administration with a Computer Major

A minimum of three of the SF Certification out of:
Data Architecture and Management Designer

Development Lifecycle and Deployment Designer

Identity and Access Management Designer

Integration Architecture Designer

Community Cloud Consultant

Platform Developer I

Eight (8) years of implementation experience, including development, across the full software development lifecycle

4+ years of experience in a technical lead in Salesforce

Experience with key areas of enterprise architecture, including but not limited to: integration technologies, large volume data, single sign on, and master data management

Experience with other development platforms, preferably .net, or java, and/or ruby

General experience with real-time integration; experience with integration on the Force.com platform

Experience with multiple, complex, and at least one large Salesforce implementation project involving multiple releases, change management process, and/or multi-locale deployment

Understanding of best practices and design trade-offs, with the ability to communicate design choices

Experience with multiple, and at least one object-oriented, development patterns/principles

Awareness of mobile solutions and considerations

Awareness of data migration considerations, design trade-offs, and common ETL tools

Awareness of common third-party solution providers for Salesforce

Experience designing test plans and evaluating effectiveness

Experience with lifecycle methodologies

Participation in knowledge sharing and mentorship

Proven success with projects involving the skills and technologies above, with a portfolio of references to speak for the work

Knowledge of internet and cloud architecture paradigms

  • This position is paid at Payband L
  • Vacancy is for P13137
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. However internal candidates will receive first consideration based on qualifications. If you are invited for an interview, please notify us of any particular adaptive measures you may require. Workplace accommodations are available. While we thank all those who apply, only those to be interviewed will be contacted.

For a copy of the complete job description please contact Human Resources at 7660@algonquincollege.com.