Manager, Loan Administration

CWB Financial Group - Vancouver, BC (30+ days ago)

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CWB Financial Group is a diversified financial services organization providing specialized service in business and personal banking, trust, and wealth management across Canada. Our approach to business is straightforward: we work hard and with integrity, we practice common-sense thinking, we’re accountable for our actions, and we care about our people. We’re incredibly proud of the work we do every day to help our clients grow their businesses, manage their money and realize their financial potential! Learn more at .

We are looking for someone who inspires change – dynamic individuals who want to be part of an exciting new group that will help us support our branches like never before. In our new Regional Centres, located in Edmonton, Calgary and Vancouver, chip in as part of the team, by providing varied services to Canadian Western Bank's loan portfolio in a regionally centralized environment.

Manager, Loan Administration is part of the leadership team in the Regional Credit Support Centre and is responsible to provide leadership to direct and remote reporting lines (as applicable) and responsible for loan administration, funding, maintenance and servicing Canadian Western Bank's loan portfolio. This role will work collaboratively with the senior leaders of the Credit Support department to drive a high level of quality and standards, risk management, strong data integrity, high quality leadership and coaching to both onsite and remote teams.

Be what you want to be – with CWB Financial Group.

Here is a glimpse into what your career could look like with us!

What you will be responsible for:
Support and provide team leadership development, implementation and maintenance of the organization transition to consistent credit processing and support for the branch network, through continuous collaborative approach with the business and corporate departments.
Contribute and support the progress of continuous improvement of all Credit Support processes specific to loan administration, maintenance, and funding.
Contribute to the development and accountable to implement the processes which lead to consistent and predictable daily credit support outcomes across the branch network.
Evaluate existing process documentation, personnel and requirements to develop, coach and promote staff to full potential while creating efficiencies and expanding areas of expertise for others.
Provide data to the AVP, Regional Credit support to conduct impact analyses for affects to the mandate of regional credit support teams by acting as the key liaison for organizational system changes.
Contribute to facilitate discussion and escalate issues for resolution on policy or process debates.
Contribute to the development of Service Level Agreement (SLA) targets and quality benchmarks for credit support teams and ensure these are being met through monitoring and reporting.
Contribute to the progress of targeted benefit realization from credit processing standardization.
Actively works to ensure standardized loan administration processes are followed and data integrity is consistently achieved, monitored and maintained.
Direct a team of Loan Administration Specialists within the regional credit support department to ensure smooth daily operations and maintenance of consistent centralized service workflow.
Provide formal performance management and coaching with team members to develop skills and confidence and understanding of the loan administration and internal audit requirements.

Who you are:
Diploma or Degree in Business Administration or related field.

Minimum 7 years credit support experience including 3-5 years management/leadership experience with teams including direct and remote/virtual locations.
Change management experience with business transformation projects including coaching and mentoring high performing teams.
Excellent knowledge of loan administration, collateral securities and credit processes. Experience in loan administration, collateral securities, credit processes, and complex commercial loans.
Knowledge of commercial lending policies, procedures, regulations, documentation, compliance issues, collateral securities and audit requirements.
Strong knowledge of the Banking System, Loan Origination Systems, Microsoft Office Suite, and Adobe Forms.

Understanding of banking products for retail and commercial banking, in addition to equipment financing.
Customer focused, with ability to engage in and drive multiple initiatives simultaneously in a fast paced, high volume, work environment.
Identify efficiencies and continuous improvement opportunities that align with corporate culture.
Creative problem solving and conflict resolution skills, with the ability to diffuse challenging situations and find common ground.
Respectful, dedicated, and self-motivated teammate with experience in peer-to-peer coaching and mentorship.
Strong verbal and written communication skills and the ability to interact expertly with a diverse group of partners in a non-client facing environment.

What you will get from us:
The opportunity to make a difference - our culture thrives on idea-sharing, collaboration and the ability to create impact.
Rewarding, enterprising and engaging atmosphere where you will be able to see your contributions at work.
Understanding balance: We know our people have places to go, people to see and good times to have when they’re not at work and we support that.
An award-winning benefits packages that includes 100% company-funded health coverage (dental, vision and prescriptions), health care spending account, a flexible wellness program and CWB Balance Day (extra day off with pay!).
The majority of our branches enjoy a Monday-Friday day time schedule.
Our commitment to your success and development: On-going career conversations and personalized professional growth opportunities.
Competitive salary plus performance related incentives.
Continual learning opportunities and professional development training to grow your talent and realize your aspirations and potential.


Closing Date:
  • P osition closes at 12:01am on indicated close date

Inclusion & Diversity

CWB Financial Group is committed to being an equitable employer, providing an inclusive environment for a diverse workforce. We believe that inclusion has power. In fact, that’s one of our values. We know that diverse teams unleash new ideas and perspectives. We work to create an organization where people can be proud of who they are, and allies for those around them. We know that there is power in our differences and we are committed to providing equitable treatment to all employees, applicants and clients. And beyond that, we celebrate our people and those differences. We’re always looking for talent that believes these things too.

Accommodation or Accessibility

Applicants requiring accommodation, please reach out .

Application Process:
Applications are only accepted via our online recruiting system.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position will be required to undergo security screening, including a credit and criminal records check.