Summer Intern/Co-op - Student Services Coordinator

EC English Language Centres - Toronto, ON (30+ days ago)

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A fantastic opportunity to get your foot in the door with a global company in the educational travel/tourism industry! As a member of the Student Services team, you will have significant exposure and gain invaluable experience/insight into the operational functions that support our schools/students!

While this is not a paid internship/co-op, we will be able to cover lunches and metro passes for the duration of the term.

Location: Toronto

Reporting to: Student Services Manager or Centre Director

Department: Operations

Position Summary:
The Student Service Intern/Co-op role is focused on delivering great service to our students at all times by providing product and service information, resolving product and service problems with an outcome that the student appreciates and by ensuring each student’s experience with EC exceeds their expectations.

Key Responsibilities:
Responsible for ensuring the smooth delivery of student “firsts” including airport transfers, arrival at residences, and homestay families, or if appropriate liaising with our homestay delivery partner to assign the “best fit” homestay family, and the operational aspects of the students first day in conjunction with other members of the team
Acts as the first point of contact and advisor for all students and visitors to the Centre, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback
Responsible for working with the Centre Director and Director of Studies (DOS) to generate and convert walk-in students
Participates in facilitating EC’s Orange Carpet Experience by assisting with/participating in Sunday welcome Activities for new students
Responsible for ensuring company and regulatory procedures are followed accurately
Provides general administrative and record keeping support for the Centre as directed by the Centre Director, Director of Studies and if applicable Student Services Manager
Assist with the collection of monies owed by the student as informed by finance following company policy and procedure
Other related duties as assigned by Centre management

Education Required:
Higher Education (in process)

Education Desired:
Pursuing degree/diploma in Hospitality-Tourism/Business/Social Services/Education Field
Knowledge of a language other than English

Experience Required:
Customer Service experience

Experience Desired:
Has personally traveled as a language student
Is personally attending a college program in Canada
Customer Service experience within an EFL context

Behavioural Competencies:
We love what we do
We go the extra mile
We have a can-do mindset
We deliver what we promise