CSR - Customer Service Representative

Crown Lift Trucks Canada - Greater Toronto Area, ON (30+ days ago)

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Position Description

  • Cultivate new business opportunities through the engagement of current and prospective customers.
  • Build and maintain secure client relationships based on a “Partnership in Success” strategy focused on customer retention and development. This individual exemplifies a “Service Excellence” culture built on the foundation of Ryder’s Service Value Proposition.
  • Grow Ryder’s market share and presence by promoting all of Ryder’s products, programs and services. Achieve sales and performance objectives set for assigned territory. Maintain accurate and up-to-date records of all calls and customer interactions using company programs
  • Provide ongoing market intelligence about competitor activities and trends. Participate in various checkpoint communication meetings with both management and branch personnel.
  • Perform account reviews, fleet surveys, contract/agreement renewals and presentations based on account parameters and requirements.
  • Participate in training and personal development seminars and programs as directed by management
  • Present and negotiate programs, agreements and contracts with current and prospective customers within established guidelines. Participate in on-going product launches and introductions. Perform joint sales calls with all departments (i.e. equipment sales, rentals) as well as vendors, management and supervisors as necessary


  • Must have a sales background with a minimum 3 years experience in an industrial field – Lift-trucks a plus, you should possess a post secondary education.
  • Have excellent communication and interpersonal skills required and demonstrated customer relations ability.
  • Have demonstrated problem solving and decision making skills, excellent organizational and planning skills.
  • The ability to work independently and as part of a team as well as a safety focused self-starter who takes pride in a job well done.
  • The ability to work with tight deadlines and has a strong sense of urgency and have excellent analytical and above average negotiating skills

Job Type: Full-time


  • Sales: 5 years (Required)
  • Customer Service: 3 years (Required)
  • Driving: 5 years (Required)


  • Greater Toronto Area, ON (Preferred)


  • English (Required)