IT Customer Support II

Alberta Health Services - Edmonton, AB (30+ days ago)

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As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

Classification: IT Customer Support II
Union: AUPE GSS
Department: (CORP) IT End User Compute
Primary Location: Seventh Street Plaza
Multi-Site: Multisite
FTE: 1.00
Posting End Date: 24-DEC-2018
Employee Class: Regular Full Time
Date Available: 14-JAN-2019
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days, Evenings, Nights, Weekends, On Call
Days Off: As Per Rotation
Minimum Salary: $29.84
Maximum Salary: $36.44
Vehicle Requirement: N/A

Required Qualifications:
Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:
Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.

Preferred Qualifications:
As required.