Associate Project and Process Delivery

Bell Canada - Mississauga, ON (30+ days ago)

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Req Id: 251663

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Name and description of the hiring team:
The associate is responsible to facilitate the implementation and delivery of system tools, products, services, and applications. They review and analyze Business requirements documents and identifies risks and make recommendations to achieve optimal results.

They create and or modifies training material and delivers to trainers. They create, run and analyze test cases ensuring accurate results, adhering to strict timelines, and minimizing Business unit risks.

Job Duties/Accountabilities:
Implements and delivers new systems and services to operational teams focusing on best practices and solutions
Assesses and participates in the development of System Requirement Specifications, test reports issuances
Ensures that various steps to implement a project/process are respected
Creates/modifies methods and procedures and delivers training/coaching to various departments
Coordinates and manages training sessions
Supports all systems and applications at a user level
Maintains and updates reference material
Creation and maintenance of scorecards and reports
Analyze data/reports to provide insight into results
Participate in process improvement projects
Provide guidance, assistance and coaching to employees to improve their skills in problem-solving, tools utilization, understanding of processes
Study, analyze, resolve and troubleshoot unusual and complex situations and submit resolutions to improve/update reference tools, aids
Communicate with external/internal customers
Making key decisions and providing innovative value-added solutions or recommendations to challenges while maintaining a positive experience

Essential Qualifications/Competencies:
Expert Excel skills - Advanced level (a test will be administrated)
Strong knowledge of programming languages SQL or SAS - Advanced level (a test will be administrated)
Experience in analyzing and reporting on complex situations
Strong leadership skills
Proven ability to coach and train
Proven ability to multi-task, prioritize workload and meet deadlines
Strong problem solving and decision-making skills
Strong communication and organizational skills
Strong written documentation skills
Knowledgeable of operational procedures, processes, products and services
Ability to thrive and adapt in a quick-paced, evolving environment and work well under pressure with minimal supervision

Preferred Qualifications/Competencies:
Knowledge of the following systems: FWFM, WFAS, BCRIS, Action!, UTM, TWI/TMI, Radar, Click
Knowledge of repair/provisioning appointment offerings
Knowledge of RADAR (Sector Management table, Blackfoot, Techprod)
Strong Word, PowerPoint, Visio and PC skills
Expert Internet comprehension

Working Conditions:
Current hours of operation will remain, however hours are subject to change
Hours of operation 6:30 am through 9:30 pm Monday to Friday, and 6:30 am through 7:30 pm Saturday and Sunday
Shift /schedule flexibility (weekends, evenings & holidays)
Based on business needs hours of operation are subject to change

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Union
Job Status: Regular - Part Time
Job Location: Canada : Ontario : Mississauga
Application Deadline: 04/12/2020

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Mississauga