Guest Services Agent

The Cove Lakeside Resort - West Kelowna, BC (30+ days ago)

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The Cove Lakeside Resort is looking for a Guest Services Agent to join an exciting dynamic team. The successful candidate will be responsible for maintaining an effective and efficient flow of information with all guests and departments throughout the entire Resort. The Guest Service Agent shall demonstrate a positive, proactive approach and to empower decision making in relation to guest care and contribute to the overall room revenue/occupancy. Providing exceptional guest services in accordance to the Resorts core values, mission, standards and policies.

In addition, the position will also be accountable for a multitude of functions, including but not limited to:

  • Greet all guests in a timely, friendly and professional manner; and make reservations, determine guests’ reservation status
  • Ensure accuracy of all guest information during check in/out and safely and confidentially handle cash floats and/or any other forms of monetary transactions for guests
  • Oversee VIP guests, arrivals and departures and strictly adhere to confidentiality protocols
  • Promptly answer the switchboard in a friendly, caring and courteous manner
  • Be alert and respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required
  • Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of all guests
  • Adhere to all matters relating to hygiene, health, safety and emergency procedures and always promote a safe work environment; also contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate to the position
  • Sell, process, and maintain all reservation records using Resort selling strategies
  • Maintain up-to-date knowledge and track the types of rooms available as well as their location, layout, selling status, rates and benefits of all package plans
  • Be a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability

The successful candidate must possess the following attributes and qualifications:

  • College degree and/or appropriate combination of education to support on-the-job effectiveness
  • Minimum 1 years experience in Hospitality/Guest Services
  • Extremely detailed oriented and organized
  • Excellent communication and interpersonal skills – Can-Do Attitude
  • Creativity – think “Outside the Box”
  • Initiative – take ownership of the position
  • Punctual, reliable, flexible
  • Proficient in MS Office including Power Point & Excel
  • Ability to maintain confidentiality and discretion
  • Flexible availability to work days, evenings and weekends is required.

The Cove Lakeside Resort is an equal opportunity employer and we thank all interested candidates for their application; only those selected for an interview will be contacted.

Job Types: Part-time, Permanent


  • Hospitality/Guest Services: 1 year (Preferred)


  • West Kelowna, BC (Required)