Finance Administrator, WAM Finance Transformation

Manulife - Toronto, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Reporting to the Program Director, Finance Transformation, this position will be a key member of the WAM Finance Transformation team (WAMFiT) in supporting the transformation AVP and larger team. The role is responsible for providing Administrative support to the AVP WAMFiT and Transformation team in the Toronto office. The successful candidate will play a critical role in the success of the transformation program and project workstreams by providing the necessary support to help track and keep individuals and projects organized and running smoothly. The individual will work alongside the Director to gather, track and dispense all the needed information/updates and coordinate the work to complete our deliverables effectively. The Finance Administrator is a key member of the Finance Transformation team, performing a broad range of tasks and activities in support of the AVP and the workstream leads, as well as supporting the WAM & GA Finance Transformation (WAMFiT) Steering Committee, while building positive relationships across the WAM Finance organization and other Manulife partners.

Wealth & Asset Management (WAM) Overview

The Global WAM business are among the fastest growing, highest return businesses within Manulife and comprise three major global business lines, Retail, Retirement and Institutional. Operating as Manulife Investment Management, John Hancock Asset Management, Group Retirement Services, Retirement & Pension Services, Asian Wealth, Mandatory Pension Fund and Asset Management and Manulife Mutual Funds, together they serve Manulife retail and institutional customers globally through products such as proprietary and third-party mutual funds, outcome-oriented solutions, public and private asset management strategies, and group retirement services. GWAM-managed AUMA exceeded $790 billion as at December 2018 and have experienced significant Compound Annual Growth Rates over the last 10 years and over the planning horizon.

Key Accountabilities:
Participate in producing, tracking, updating and validating administration documentation regarding status for all project workstreams, e.g. committee reports, dashboards, scorecards, etc.
Assist in the development, planning and execution of meeting agendas including creation/distribution of meeting minutes and follow up on assigned action items; e.g. WAMFiT Steering Committee
Coordinating leader’s calendar management including a high volume of meeting requests across multiple sites (Boston, Toronto, HK, Philippines)
Coordinating/managing leader’s travel and concur expense management
Coordinating recurring meetings, maintaining agendas and minutes as needed
Anticipating issues and initiating appropriate action to ensure most effective use of leader’s time
Providing general and administrative support drafting responses to semi-routine inquiries and department reports and coordinating responses to customer escalations/inquiries as needed
Maintaining awareness of organization changes and organizational charts
Providing general administrative support to workstream leads, including point of contact for coordinating meetings with leadership team members, ad hoc Travel and escalations for the team for facilities, equipment and new hire coordination etc..
Build, develop and maintain effective and positive working relationships with GWAM Finance teams across all geographies
Coordinating team meetings, townhalls and other department meetings/events
Collaborating across multiple sites with Executive Assistants and team members
Other duties and special projects as assigned.

Key Qualifications:
Responsible, reliable and trustworthy with excellent communication skills (both verbal and written). Superb interpersonal skills to deal with people at senior levels, internally and externally.
Demonstration of strong customer service and teamwork orientation, with an approachable and collaborative demeanor
Strong organizational, time management and priority setting skills in order to meet tight deadlines and quality targets
Ability to multi-task, be flexible and move from one priority to another, while maintaining high level of accuracy. Some overtime may be required in peak work periods.
High degree of confidentiality and judgment in dealing with sensitive information.
Demonstrating a continuous improvement mindset, identifying and executing opportunities to increase efficiency and effectiveness
Fluent spoken and written English.
Experience in using Word, Excel, PowerPoint, Project, Outlook, PowerBI and SharePoint
Familiarity or knowledge of agile, project management processes, process improvement methodologies and tools would be an asset

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.