150 - 8518 Glenlyon Parkway, Burnaby, British Columbia, V5J 0B6
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
Pharmacy Operations Manager - CPAK
Location: Burnaby, ON
CPAK is a division of Shoppers that prepares the medication packs that are distributed at the stores to patients. This centralized production of these packs enables the pharmacist and team at Shoppers Drug Mart locations to spend their time focusing on what is important – the patient! Working with the team, you will be responsible to ensure that the prepared CPAKs are accurate and prepared in a timely manner. We pride ourselves in having awesome team spirit!
We have a great benefits package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans and Employee share ownership plan!
Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!
The Operations Manager will be responsible for evolving a lean pharmacy production environment that engages colleagues, exceeds client expectations and surpasses financial and operational targets. The Operations Manager will lead efforts to automate, integrate and standardize the processes and protocols required to provide technically advanced medication packaging and clinical services to facilities and clients, in full compliance with regulatory requirements and best practice standards.
Objective : The Operations Manager is accountable for efficiently managing operations, staff, budgets, and equipment to ensure targeted business outcomes are achieved. The Operations Manager will drive customer accountability and will be responsible for ensuring all customer expectations are consistently met/exceeded. Leadership and development of staff is a key component of this role.
What you will do:
Overall accountability for the day-to-day management of operations site and teams
Ensures customer satisfaction levels are achieved for new and current accounts, consistent with contracted service levels, timelines, and budgets as well as legal/regulatory standards
Recommend, implement, and drive continuous improvement activities through the implementation of change management processes, and best practices
P&L management for operations site and participation in annual budget development
Collaborate with internal groups to support stakeholder relationships
Working with colleagues to ensure that all regulatory obligations (e.g. OCP & Health Canada) are met
Improve customer experience through process and people development; show measurable results
Responsible for accuracy of final products being provided, specifically work with staff to limit medication errors by building a patient safety culture
Maintain adequate inventory levels of all inventory control systems to guard against “out of stocks” or “overstocks”
Monitor expired inventory and ensure proper handling of these items to minimize financial loss
Document all incidents and near misses in the appropriate time frame
Ensure patient/resident confidentiality and privacy is protected
Provide strong effective leadership
Fosters a ground-up culture of accountability, collaboration and continuous improvement that delivers measurable qualitative and quantitative results
Improves labour utilization within existing departments and processes. Ensures schedule stability that allows for maximum return on efficiencies. Manages to labour targets.
Lead and motivate the team to achieve aggressive operational/performance goals for the site and d evelop organizational talent
Positively communicates business processes, vision and strategy to all employees and is seen and acts as a leader locally
Maintains a collaborative and productive working relationship with other departments, members of the management team and shared services teams
Provides guidance to team members on building strong relationships within the site and with external clients and stakeholders by reinforcing and expecting use of CORE values and Blue Culture
What you will need:
Managerial experience within a healthcare or manufacturing environment is preferred
Strong leadership skills, demonstrated ability to manage others while adhering to company values and policies
Quality process certification (TQM, ISO9000, Six Sigma) or willingness to obtain is considered an asset
Registered Pharmacist in good standing within the province of operation
Ability to lead and influence cross functional teams
Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated environment
Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment
Effective written and verbal communication skills
Excellent interpersonal and customer service skills
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.