Customer Service representative (Bilingual)

Morneau Shepell - Montréal, QC (12 months ago)

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Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of almost 5,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Customer Service representative (Bilingual)
Lifeworks by Morneau Shepell
Montréal, QC / Remote
Permanent, Full Time / Part Time
Multiple positions available

LifeWorks by Morneau Shepell

LifeWorks by Morneau Shepell supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

An exciting career is just a click away!

At Lifeworks by Morneau Shepell, we provide employees and family members confidential support in-person, telephonically, and digitally through E-Counselling, Video Counselling, and Online Chat to help resolve work, health, and life challenges. Our Customer Service Representatives are first responders to client requests received over the phone, email and chat. These requests may include Mental and Physical Health, Workplace and Domestic Stress, etc. The Representative will determine participants’ needs and connect them to the appropriate services that we offer. Our environment is fast-paced, supportive, and fun. Most importantly, this an exciting opportunity for you to make an impact in people’s lives.

If you are a solution-focused, empathetic person who enjoys supporting those in need, then this role is perfect for you. You’re not just supporting our business, you’re supporting people in a meaningful way!

What are we looking for?

A post-secondary education (Bachelor degree, community college diploma or equivalent)

Fluent in French and English

Flexibility to work shifts which may include days, evenings, weekends

Minimum 1 year experience in social services, sales, and / or call centres preferred

Passionate about helping those in need while providing excellent customer service

Able to triage crisis situations to our clinical team while demonstrating a high level of empathy

Motivated by a high paced target driven environment

Perks of joining Morneau Shepell

Permanent full time and part time position

Competitive benefits that start from your 1st day

3 weeks of dedicated full-time training

A continuous learning program to successfully guide you in your career

Opportunities to be promoted internally

Flexible work location: Work from home or in one of our modern offices!

Office located in the heart of the city and is easily accessible by public transit


Job Grade: MS1

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.