Customer Care Administrator

Peri Formwork Systems Inc - Bolton, ON (14 months ago)

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PERI is a leading global company in formwork, scaffolding and related engineering with over 1300 Engineers and 8,100 employees worldwide. Our comprehensive product range is the basis for the most cost-effective solutions in concrete construction. PERI offers excellent engineering expertise, efficient logistics operations, practical instruction and construction site support, hands on training and exceptional technical documentation. PERI takes an avid interest in the growth and development of all employees as they are the driving force behind the company’s continued success. The world of formwork and scaffolding is an exciting area in which to work, wherein employees are continually exposed to rewarding and enjoyable challenges that offer individuals the opportunity to develop unique and creative solutions for every type of project.

Scope of Position

The Account Administrator is responsible for managing the order to cash process, which includes transferring information from order to data entry, generating customer billing and order management. This role will support and work closely with internal customers including Sales and Operations, as well as providing superior service to our external customers.

Key Tasks and Responsibilities

Order Management

Work with internal and external customers to control the administrative requirements for concrete forming and scaffolding projects
Liaise with Sales and Engineering to prioritize and manage high volume customer orders
Open new contracts and input contract and material lists into the ERP system
Receive and process incoming customer orders with a focus on quality and accuracy
Maintain a high degree of accuracy and completeness on estimated time to ship dates
Contact customers with delivery dates and coordinate the return of material
Follow-up with customers and answer inquiries on the status of orders
Generate customer billing by producing appropriate control prints and timely invoices
Resolve order discrepancies by investigating photographs and tickets
Reconcile various accounts and closing weekly invoices
Update customer billing and account information
Prepare reports for internal and external customers; including, but not limited to: order history, open orders, back orders etc.
Other duties as assigned
Customer Service

Provide prompt, accurate and superior customer service
Proactively communicate with internal and external customers via phone and email
Engage the customer directly to resolve issues, clarify order requirements and ensure delivery of product
Manage customer expectations by keeping them informed
Act as a first point of contact to effectively manage conflicts and resolve escalated issues
Other duties as assigned
Qualifications and Requirements

1-3 years of administrative experience

Previous experience with:
Order management
Logistical coordination
Transferring information from order to data entry
Customer service
Advanced Microsoft Excel and Word skills
Excellent organization and problem-solving skills
Strong verbal and written communication skills
The ability to work well in a fast-paced environment
What's in it for you?

A rewarding experience
Great team members; our motto is “Stronger Together”
Be part of a successful global family-owned company
Opportunity for personal development
Innovation and continuous improvement: make suggestions and improve the way we do things
Participate in social events and fun activities
Be part of a team that lives the PERI Values: Entrepreneurial, Reliable, Open-Minded, Passionate
Be part of a team that lives the PERI Success Factors: Customer Proximity; Innovation Power; Family Company; Highest Quality
Competitive compensation package including bonus
Qualified individuals are invited to apply by submitting an application on company career site: We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted.

Accommodation for candidates with disabilities is available throughout the recruitment process upon request.

PERI is an Equal Opportunity Employer

For more information, please visit our website at