Line Service Ramp Agent

Million Air - Calgary, AB (8 months ago)

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Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

The ramp agent is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures with primary focus on receiving and departing aircraft. Also requires communicating effectively with customers, pilots, and team members within the line service and customer service departments.

Responsibilities and Duties

Greet incoming and prepare departing aircraft
Assist in aircraft movement, placement, and storage as a wing walker
Fulfill pilot's service requests
Van runs-passengers and pilots
Monthly crew meetings

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer focus-naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
Strong computer skills including Microsoft office products
Basic mathematical knowledge
Bi-linqual preferred

Reporting Relationship
This position reports to the Line Service Manager

Work Environment
This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

Must be able to lift 50 pounds
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Outside work in all types of weather conditions
Position may requires bending, lifting, walking, stooping, squatting, gripping and climbing a ladder

Position Type and Expected Hours of Work
This is a non-exempt position This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel
No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

Customer service experience in the service industry preferred
High School Diploma or equivalent
Entry level position
Ability to work evenings, weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.